Storm Eunice: Advice on what to do if you're affected | Latest News

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Storm Eunice: Advice on what to do if you're affected

There is an amber warning of strong winds for Preston and the North West today, running from 5am to 9pm.

Storms can cause significant disruption such as cancelled buses and trains, power cuts, fallen branches and damage to properties. 

We want to keep our customers and colleagues as safe as possible, so will be looking carefully at any additional risks that may be posed in delivering our services today and implementing extra safety precautions.


Here are some tips for what to do if the storm impacts your home:

Power Cut 

To report a power cut or damage to electricity power lines or substations call the new national Freephone number 105


In the event of a flood affecting your home, we will work with partners and help with rehousing when necessary.

Click here for more information on what to do in case of flooding.

Emergency out-of-hours repairs service

Out of our normal hours (Mon-Fri, 8.30am-5.30pm) you can report emergency repairs by calling our freephone 0800 953 0213

Click here for a list of what counts as an emergency repair.

If any water touches your electrics or is likely to, this is an emergency and you should call us immediately.

Our phone lines can get busy during extreme weather, but please be patient – you will get through to someone. 

Report a repair

To help keep our phone lines free, you can report non-emergency repairs online. Click here to report a repair online.

We would also ask that should you wish to use our freephone to call us to report non-urgent repairs, you call us after the storm has subsided when our phone lines will be quieter.

Staying safe in a storm

The Met Office has pulled together some useful tips to help keep you prepared, stay safe and protect your property. Check out their tips on their website.

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