Gateway Promises

Gateway Promises

We launched our brand new, tenant led, Gateway Promises in Spring 2021. The 20 Promises were developed by tenants for tenants, and they set out the standard of service you can expect from us.

Each Promise has a group of measures that show you how we are performing. We will keep you informed about how we are performing on a regular basis. Gateway Central, our tenant committee, regularly review our performance against each Promise.

Quarter 1 - June 2021 Update

Gateway Promises - October 2021

Read and download our Gateway Promises below.

Gateway Promises
Gateway Promises Gateway Promises
Gateway Promises - Full Version Gateway Promises - Condensed Version

For more information and to view our full performance report, click here or contact us on 0800 953 0213.