HomeCare Programme


Here at Community Gateway, we believe everybody deserves a great place to live, so we continually invest in improving your homes and community areas.

What is HomeCare?

In 2019 we co-created with customers a new approach to our repairs and maintenance service. This is known as HomeCare and prioritises the things that matter most to you. HomeCare is designed to reduce the number of home visits we need to make by surveying each property thoroughly and undertaking improvement works in a more joined up and planned way. This increases efficiency and delivers greater value for money for tenants. Every penny in savings we make is ploughed back into existing properties and new developments. In 2019/2020 we spent almost £10.7m on maintaining and improving your homes.

We will continue to keep you informed on our HomeCare programme, if you have any questions in the meantime please contact us on 0800 953 0213

What improvements have been made so far?

Homecare 2020/2021