We are pleased today to launch a dedicated Support Hub to provide that little bit of extra help for you during these challenging times. We'll be working with our partners, local organisations and voluntary groups to connect you to the people who can provide the support you need. The health and wellbeing of our customers and local communities is always our priority and now, more than ever, we want you to know we are here for you. You can find out more at www.communitygateway.co.uk/coronavirus
If you are a Community Gateway tenant and are struggling or need help, please don’t hesitate to ask. Call us now on Freephone 0800 953 0213. Lines are open Monday to Friday 8.30am to 5pm. Alternatively, you can email gateway.Support@communitygateway.co.uk or complete the online form by visiting www.communitygateway.co.uk/coronavirus.
Our dedicated team are on hand to provide advice and support across a range of areas including:
- Access to food and medicine
- Advice on welfare benefits
- Help to get support with your gas and electricity
- Support if you are feeling lonely
- Support for your physical and mental wellbeing
- Access to useful local services
- Access to employment and training opportunities
We will do our very best to assist you and provide help where available. Please also let us know if you have received a letter from the NHS identifying that you should be taking steps to self-isolate for 12 weeks.
All support requests will be considered and either dealt with by our skilled in-house teams or, if more appropriate, referred on to one of our local partners.
Please understand that we may not be able to respond to all requests for support. We will need to prioritise those most needing assistance to ensure that our most vulnerable customers are adequately supported.
For those of you who aren’t our tenants or leaseholders, please contact Preston City Council’s support hub on 01772 906777 or email firstname.lastname@example.org
Further information can be found on www.communitygateway.co.uk/coronavirus along with other useful links, where you might be able to self-refer or find the support and information you need quickly and directly yourself.