Homepage slider - Customer Service Commitments

Customer Service Commitments

At Community Gateway, our tenants are at the heart of everything we do. Our Customer Service Commitments are shaped by your feedback and clearly set out the service standards you can expect from us.

View our Customer Service Commitments

Digi Opportunities

New Digital Involvement Opportunities

Help us shape the digital services we provide by giving us your feedback. We're looking for website testers and a Tenant Experience Group.

Find out more

Slider 2 - Get Involved

Amplifying the Tenant's Voice

2025 has got off to a flying start! Over 100 tenants have already shared their thoughts in both in-person and online feedback sessions. Find out more about getting involved.

Find out more

Slider 3 - Community Work

Gateway in the Community

Over the past two months, we have been carrying out lots of improvement works in your communities. Find our what we've been doing.

Current Projects

Slider 4 - Calendar of Events

Upcoming Events

Are you registered on our Tenant Hub? The next edition of our newsletter is packed full of events and activities to keep the kids busy over the half-term break. Sign up now!

Events Calendar

Image of chair of the Board Phil

Chair's Blog - May 2025

Welcome to my latest blog as Chair of Community Gateway’s Board, following our Board meeting in May.

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Image of Gateway Central Chair Alex

Gateway Central Blog - May 2025

It has been a busy time for Gateway Central, with two meetings back-to-back during May and June. I wanted to share an update on some of the key things we have been discussing during our meetings.

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Say hello to Tess - your new 24/7 help bot

We are excited to introduce our brand-new knowledge bot, Ask Tess (Tenant Engagement Support Service) officially launching today!

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This is an image of one of our tenants completing a survey.

Tenant Satisfaction Measures Survey

At Community Gateway, we value your feedback. It is important to us that we understand where we are performing well and where we can improve.

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CGA Wins at the Northern Housing Awards!

We are proud to share that Community Gateway has won Excellence in Company Culture & Employee Development at the Northern Housing Awards 2025, which was held at The Point, Emirates Old Trafford in Manchester.

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Picture of Chair of CGA's Board Phil

Chair's Blog - March 2025

Welcome to my latest blog, I’m excited to share some key highlights from our recent Board meeting in March.

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A large group of people stood with shovels in a green space, having planted a micro-wood in Ingol

Rob Wakefield shaking hands with another person wearing an orange high vis jacket, handing over a set of keys

Red and yellow wildflowers blooming outside of The Filberts communal building

High angle drone shot of 8 red brick bungalows on a new estate

A person wearing high vis with headphones on and a hedge trimmer, working on a building outside a red brick house

Moor nook allotments, with beds showing greenery growing from them

ELT and Development at Ribble Heights-1

CGA employee wearing a purple t-shirt, using a drill to fix a door hinge

Jul 3 17:00

Spotlight Session - Repairs and maintenance

Harbour House, Port Way, Preston, PR2 2DW

Come along and shine a spotlight on our Repairs and Maintenance Service.

Jul 17 17:00

Spotlight Session - GreenCare and Regeneration

Harbour House, Port Way, Preston, PR2 2DW

Come along and shine a spotlight on our GreenCare service and Regeneration.

young-children-making-diy-project-from-upcycled-materials

Every Monday, 1-3pm

Arts & Crafts Club

The Hub at St Bernards, Elswick Road, Ashton-on-Ribble, Preston, PR2 1NT

Come along to have fun with arts and crafts

close-up-volunteers-collecting-food-donations

Every Tuesday, 10am - 12pm

Parish Pantry

Ascension Church, 450 Watling Street Road, Ribbleton, Preston PR2 6UA

For families who require assistance in providing basic food items for their household

top-view-thread-with-copy-space-measuring-tape

Every Thursday, 1-3pm

Sewing Club

The Hub at St Bernards, Elswick Road, Ashton-on-Ribble, Preston, PR2 1NT

Come along to the Sewing Club!

friends-enjoying-hot-coffee-together

Every Friday, 10am-12pm

Brew and Chats

The Hub at St Bernards, Elswick Road, Ashton-on-Ribble, Preston, PR2 1NT

Grab a brew and a chat at The Hub at St Bernards

people-cooking-enjoying-food

Every Friday, 1:30-3:30pm

Thrifty Kitchen Cook Along

The Intact Centre 49 Whitby Avenue, Ingol Preston PR2 3YP

Come along to this FREE weekly cooking session