Customer Service Commitments

At Community Gateway, our tenants are at the heart of everything we do. Our Customer Service Commitments are shaped by your feedback and clearly set out the service standards you can expect from us.

View our Customer Service Commitments

Visit The Atrium

Did you know that The Atrium isn't just for residents? It's home to fantastic facilities that everyone can enjoy! Pop in for a coffee, cake or a hot breakfast at the Bistro, or visit the salon for a little pampering.

The Bistro

Amplifying the Tenant's Voice

2025 has got off to a flying start! Over 100 tenants have already shared their thoughts in both in-person and online feedback sessions. Find out more about getting involved.

Find out more

Gateway in the Community

Over the past two months, we have been carrying out lots of improvement works in your communities. Find our what we've been doing.

Current Projects

Upcoming Events

Are you registered on our Tenant Hub? The next edition of our newsletter is packed full of events and activities to keep the kids busy over the half-term break. Sign up now!

Events Calendar

New Affordable Bungalows Completed on Lambert Road

We are delighted to announce the successful completion of our latest development on Lambert Road in Ribbleton, Preston. What was once a brownfield site, has now been transformed into eight high-quality bungalows for affordable rent. This includes four one-bedroom and four two-bedroom homes, all of which have been allocated to tenants.

Read

Introducing our Customer Service Commitments

At Community Gateway, our tenants are at the heart of everything we do. That is why we are proud to launch our Customer Service Commitments, shaped by tenant feedback.

Read

Chair's Blog - February 2025

As we step into Spring, I’m excited to share updates from our February Board meeting and look at what’s ahead for 2025.

Read

Gateway Central Blog - February 2025

I’m Alex, and I’m delighted to be writing my first blog as Chair of Gateway Central, our tenant committee. This group is all about ensuring that the tenant voice shapes the way Community Gateway operates, and I’m looking forward to keeping you updated on the work we’re doing.

Read

New repairs system launch

We are excited to announce the launch of our brand-new repairs system on Tuesday 11th February, which will help us deliver a more efficient service to you.

Read

Ribble Heights demolition underway

Community Gateway Association is taking a significant step towards improving the Grange area of Ribbleton, Preston, by demolishing five blocks of flats known as 'Ribble Heights.' The work began in early December 2024 and is expected to be completed by March 2025.

Read