Money Advice
Our Money Advice Team are here to provide support and advice, ensuring you can manage your tenancy with confidence and offer support when you need it most.
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We are here to help you make sense of the benefits you may be entitled to and support you every step of the way. Our team can check what benefits you are eligible for, help you make new claims, support you if your circumstances change and guide you through appeals. Below are some of the main benefits we regularly support with, along with links to further information on GOV.UK.
- Universal Credit (UC) - Helps with living costs if you are on a low income or out of work, including support towards housing. Find out more.
- Housing Benefit - Helps with rent payments, mainly for people of pension age or those living in supported accommodation. Find out more.
- Personal Independence Payment (PIP) - Provides support if you have a long-term health condition or disability that affects your daily life. Find out more.
- Employment and Support Allowance (ESA) - Offers financial support if a health condition or disability impacts your ability to work. Find out more.
- Carer’s Allowance - Available if you spend at least 35 hours a week caring for someone. Find out more.
We can help you access grants and support to get the essential items you need to set up or maintain your home. This support is especially helpful if you are moving into a new tenancy, leaving homelessness, or need to replace broken or essential items.
What we can help with
- Beds and mattresses
- White goods such as fridges, freezers, washing machines and cookers
- Basic furniture like sofas, tables and wardrobes
- Flooring, where funding is available
- Everyday essentials such as kitchenware, bedding and small appliances
Where support may come from
- Local welfare assistance schemes (depending on your council)
- National charities and hardship funds
- Specialist grants for people with disabilities, health conditions, or those fleeing domestic abuse
If you are struggling with the cost of gas or electricity, we are here to help. We can provide support and connect you with trusted organisations for extra advice.
Types of support available
- Fuel vouchers for tenants using prepayment meters in emergency situations
- Emergency top-ups for gas or electricity
Additional support and referrals
- Local energy advice charities
- Citizens Advice energy specialists
- Organisations offering help with energy saving, budgeting and managing energy debt
We can help you apply for financial and hardship grants to support essential living costs, emergencies, health-related needs, or times of financial difficulty. Types of grants we can help with:
- Hardship grants for emergency costs
- Charitable grants for disability, health conditions, or specific needs
- Crisis grants for those facing immediate financial difficulty
Each grant has different requirements, but you will usually be asked to provide:
- Proof of income or benefits
- Recent bank statements
- Evidence of your situation
- Quotes for items (if required)
- Identification and tenancy details
We will support you throughout the application process, from gathering documents to completing forms.