How we are performing
We are committed to providing transparent, accurate, reliable and valid information about performance.
You can read some information about how we are performing below:
We collect and provide information to support effective scrutiny by tenants of our performance when it comes to how we deliver our services. Our Board and tenants’ committee, Gateway Central, regularly review our performance, which you can read more about below:
Here's our performance as at 30th September 2024:
Tenant Satisfaction Measures
The Regulator of Social Housing has introduced a series of measures to help them see how well housing providers are delivering services, making sure they are providing good quality homes and services. You can find details of our performance here.
Complaint Performance & Service Improvement Report
Our Complaint Performance and Service Improvement report details how the organisation has performed in 2023-24, the lessons learnt and the improvements made, all shaped from tenant feedback. You can read the full report, including feedback from our Board.