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How we are performing

We are committed to providing transparent, accurate, reliable and valid information about performance.

 

We collect and provide information to support effective scrutiny by tenants of our performance when it comes to how we deliver our services. Our Board and tenant committee, Gateway Central, regularly review our performance, which you can read more about below. 
Corporate Plan Performance

View our Corporate Plan Performance Indicators.
Providing the latest update on our progress and achievements, correct as of 31st December 2024.

 

Tenant Satisfaction

View our Tenant Satisfaction Measures
The Regulator of Social Housing has introduced a series of measures to help them see how well housing providers are delivering services, making sure they are providing good quality homes and services.

Customer Insight

View our Customer Insight
We value your feedback and use it to shape the services we provide. Our Customer Insight page shares key findings and how we are using your feedback to make improvements. 

Complaint Performance & Service Improvement Report

View our Complaint Performance and Service Improvement Report
This details how we have performed in 2023-24, the lessons learnt and the improvements made, all shaped from tenant feedback. You can read the full report, including feedback from our Board.

Environmental, Social & Governance Report 2024

View our Environmental, Social & Governance Report
Explore the progress we have made and our plans for a sustainable future.

Here's are some of our performance figures as of 31st December 2024: 

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0 of our properties have a valid Landlord Gas Safe Record
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0 of our properties meet the Decent Homes Standard
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0 of Electrical Installation Condition Reports completed by the renewal date
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0 of complaints responded to within Housing Ombudsman timescale
2 of the 3 complaints reported out of target were agreed extensions with tenants
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0 satisfaction that homes are well-maintained
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0 of tenants satisfied with the overall service provided by CGA
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0 of tenants satisfied that their views are being listened to and acted upon
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0 of tenants satisfied that CGA makes a positive contribution to their neighbourhood