How-we-are-performing---page-header

How we are performing

We are committed to providing transparent, accurate, reliable and valid information about performance. 

You can read some information about how we are performing below:

 

We collect and provide information to support effective scrutiny by tenants of our performance when it comes to how we deliver our services. Our Board and tenants’ committee, Gateway Central, regularly review our performance, which you can read more about below:

Here's our performance as at 30th September 2024: 

record
0 of our properties have a valid Landlord Gas Safe Record
house
0 of our properties meet the Decent Homes Standard
clipboard
0 of Electrical Installation Condition Reports completed by the renewal date
village
0 of tenants satisfied that CGA makes a positive contribution to their neighbourhood
shield
0 satisfaction that homes are well-maintained
customer-service-rating---blue
0 of tenants very or fairly satisfied with the overall service provided by CGA
feedback---pink
0 of tenants are very or fairly satisfied that their views are being listed to and acted upon
time-check-green
0 of complaints responded to within a set time
2 of the 3 complaints reported out of target were agreed extensions with tenants
inbound---purple
0 seconds is the average time taken to answer inbound telephone calls
customer-support---blue
0 of calls are answered

Tenant Satisfaction Measures

The Regulator of Social Housing has introduced a series of measures to help them see how well housing providers are delivering services, making sure they are providing good quality homes and services. You can find details of our performance here.

Complaint Performance & Service Improvement Report

Our Complaint Performance and Service Improvement report details how the organisation has performed in 2023-24, the lessons learnt and the improvements made, all shaped from tenant feedback. You can read the full report, including feedback from our Board.