How we are performing
We are committed to being open and transparent about what we do and how we are performing. We set targets every financial year and our Board and tenants' committee, Gateway Central, regularly review performance against these targets.
You can read some information about how we are performing below:
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of our properties have a valid Landlord Gas Safe Record
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of our properties meet the Decent Homes Standard
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of Electrical Installation Condition Reports completed by the renewal date
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of tenants satisfied that CGA makes a positive contribution to your neighbourhood
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satisfaction that homes are well-maintained
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of tenants very or fairly satisfied with the overall service provided by CGA
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of tenants are very or fairly satisfied that their views are being listed to and acted upon
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of complaints responded to within a set time
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seconds is the average time taken to answer inbound telephone calls
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of calls are answered