As a Community Gateway Model we strive to ensure our tenants have a voice, providing them with opportunities to get involved and provide feedback on the services we deliver.
By providing lots of involvement opportunities we have been able to really grow the number of voices we listen to and over the last year we listened to 1793 views, against our Gateway Promise target of 500.
We worked with partners to deliver 17 community development projects that looked to enhance our neighbourhoods and bring services into our communities, investing nearly £37,000 in local projects and initiatives. To find out more or to apply for funding visit our Community Fund page.
Our Engagement Framework provides a range of opportunities to get involved based on what customers told us they wanted to see. As well as this our community-based Engagement Team are out and about daily, speaking to tenants and residents and bringing that feedback into the association.
Our Tenants Committee, Gateway Central sit at the topof our involvement framework and provide oversight and reassurance to tenants that we are delivering our services inline with our Gateway Promises.
Our Tenants Review Group take a deep dive look at service areas, providing recommendations for improvements for the benefit of all customers. If you are interested in joining either group, please click here (link to portal) to register your interest and a member of our team will be in touch.
We have evolved the way we work to ensure everyone can get involved at a time and place which suits them, and we were extremely proud to win the TPAS Award for Outstanding Engagement this year which recognises our dedication to evolving our engagement offer.
To find out what we achieved through our involvement activities, take a look at the documents below:
Over the summer period we have been out and about in all of our communities, speaking to tenants, residents, and our partners to allow us to gain feedback on some of our services as well as the local community. To find out about our upcoming opportunities visit our Tenant Hub
Want to get involved? Click here to find out about all our ways to get involved and visit our Tenant Hub.