Anti-social behaviour

Duddle Lane

We want all tenants to enjoy their homes and feel safe in their neighbourhoods.

If you experience anti-social behaviour, we will work with you to resolve your concerns. Here we explain how we will deal with reports of anti-social behaviour (ASB).

All criminal behaviour, including threats or acts of violence should be reported to the police by calling 101 or 999 in an emergency, or by reporting it online.

You can report anti-social behaviour to us in the following ways.

Your Guide To Anti-Social Behaviour

What is anti-social behaviour?

Anti-social behaviour is anything that causes nuisance or annoyance. Anti-social behaviours includes criminal and non-criminal behaviour.

If you, or anyone in your neighbourhood, is in immediate danger or a crime has been committed:

  • Call the Emergency Services on 999
  • If it is a non-emergency, please call 101
  • Or call Crimestoppers on 0800 555 111

What we will deal with

  • Violent, aggressive, threatening or intimidating behaviour or language towards you, a member of your household, visitors to your home or an authorised person working on behalf of CGA.
  • Any type of hate behaviour that target members of identified groups because of their perceived differences.
  • Acts of nuisance or ASB caused by the misuse of alcohol or illegal substances.
  • Harrassment.
  • If one of our properties is used for illegal or unlawful purposes, eg the production, storage and/or selling of illegal substances, the storage or stolen goods, prostitution.
  • Unreasonable and persistent noise nuisance such as shouting, banging or slamming doors, loud music.
  • Problems caused by pets such as persistent dog barking or fouling.
  • Reports of littering, graffiti or fly-tipping on Community Gateway land.
  • Incidents of inappropriate use of communal areas.

Things we can't deal with

  • Children playing, which may include ball games.
  • One-off incidents of noise, such as parties, gatherings, dogs barking or shouting.
  • Noise complaints which are considered to be normal living noises such as talking, footsteps or from everyday domestic activities.
  • We are unable to reolves issues when people are being generally unpleasant to one another, including name-calling and disputes on social media, such as Facebook, unless it amounts to harassment or hate crime.
  • Parking issues, in particular incidents that occur on a public highway.

What happens when you report anti-social behaviour?

When you make a report of anti-social behaviour to us, we will:

  • Contact you within one working day to carry out an early assessment of the report. We will ask you questions about the incident, identifying any urgent actions that need to be taken.
  • If we can help, we will agree an action plan with you that will set out how the investigation will be carried out, including  what evidence we may need you to provide.
  • Provide you with a named officer to lead on your case.
  • Keep in regular contact with you throughout the investigation, providing you with support throughout.
  • Work with the Police and other local agencies required to resolved your complaint.
  • Discuss our findings with you, including the options available.
  • Resolve cases quickly and efficiently, however anti-social behaviour can be a complex, lengthy process with each case taking different lengths of time.
  • Aim to resolve all cases of anti-social behaviour, however in cases where we cannot, we will discuss this with you directly.

ASB reporting form

You can also report anti-social behaviour using the form below.

If you know the name and address of the person you think is responsible for the anti-social behaviour, please include it in the form as this can help our investigation.

Please note that in order for us to log a report all fields must be completed.


Report anti-social behaviour

Note: Questions marked by * are mandatory