If you are experiencing any anti-social behaviour in your home or local neighbourhood please report the problem to us as soon as possible.
If you, or anyone in your neighbourhood, is in immediate danger or a crime has been committed:
- Call the Emergency Services on 999
- If it’s a non-emergency, please call 101
- OR call Crimestoppers on 0800 555 111
Alternatively, you can report anti-social behaviour to CGA by completing the form here or you can call us on 0800 953 0123
What happens next?
Our specialist team of Tenancy Management Officers will carry out an early assessment of the report. We will ask you questions about the incident and the events leading up to it to identify any urgent actions that need to be taken.
An action plan will be agreed with you setting out the following:
- How the initial investigation will be carried out,
- How you can work with us to provide the necessary evidence (this may involve keeping a written or recorded diary),
- The most appropriate method of resolution with realistic outcomes,
- How often you will be contacted and by your preferred method of communication throughout the case.
We aim to resolve cases quickly and efficiently but anti-social behaviour can be a complex, lengthy process and so it can be difficult to give timescales. We aim to contact all new complainants within one working day upon receipt of the complaint.
Further information on how we deal with ASB, can be found in our leaflet below.
New ASB Reporting App!
With growing demands for ways that anti-social behaviour (ASB) incidents can be reported, we have launched a new app. The app allows you to report incidents of anti-social behaviour, CGA tenancy breaches or just to let us know if you are concerned about someone living in one of our properties.
The app is free and easy to download and will allow you to send photos, sound recordings or video files directly to the Tenancy Management team. You will also be able to see how the case is progressing and receive updates from our officers.
We appreciate that not everyone will have use of a smartphone or tablet, so you can still report incidents of anti-social behaviour, tenancy breaches or any concerns by calling 0800 953 0213 or email firstname.lastname@example.org
How can I download the app?
Our new app is available as a download on the iOS and Android app stores. Simply search ‘Remote Reporting’ and download. You will need to set up an account and scan the QR code below to get started. If you have any problems, please contact the Tenancy Management team on 0800 953 0213