Your Tenancy Documents


Your tenancy documents outline your rights and responsibilities as a tenant, and the rights and responsibilities of Community Gateway. If you have any questions or comments about these documents, please call us on 0800 953 0213 (option 2).

Gateway Promises

We worked with tenants for over a year to review our service standards and create a brand-new set to better reflect the services we deliver.

Our Gateway Promises set out what you can expect from our services. Alongside each set of promises you will see a number of ‘performance measures’. These set out how we will show you how we are delivering these Gateway Promises.

Read and download our Gateway Promises 

Gateway Promises - Full version

Gateway Promises - Short version

Tenancy Agreement

Your tenancy agreement is the legal contract that describes your rights and responsibilities (as the tenant) and our rights and responsibilities (as the landlord).

It also tells you about the services you can expect from us. If you have any questions about your tenancy agreement please contact us on 0800 953 0213 (option 2).

CGA Assured Tenancy Agreement

CGA Assured Shorthold Tenancy Agreement


Sheltered Accomodation 

Sheltered Accommodation - Assured Tenancy Agreement

Sheltered Accommodation - Assured Shorthold Tenancy Agreement


The Courtyards 

The Courtyards - Assured Tenancy Agreement

The Courtyards - Assured Shorthold Tenancy Agreement


Housing Pathways

Pathways (SCHEME) Assured Shorthold Tenancy Agreement

Pathways (COMMUNITY) Assured Shorthold Tenancy Agreement

The Spires Pathways (SCHEME) Assured Shorthold Tenancy Agreement

Garden Standards

As a Community Gateway tenant you are responsible for maintaining your garden. 

You can read and download our Garden Standards here: Garden Standards