Your Tenancy Documents
Your tenancy documents outline your rights and responsibilities as a tenant, and the rights and responsibilities of Community Gateway. If you have any questions or comments about these documents, please call us on 0800 953 0213 (option 2).
Gateway Promises
We worked with tenants for over a year to review our service standards and create a brand-new set to better reflect the services we deliver.
Our Gateway Promises set out what you can expect from our services. Alongside each set of promises you will see a number of ‘performance measures’. These set out how we will show you how we are delivering these Gateway Promises.
Read and download our Gateway Promises
Tenancy Agreement
Your tenancy agreement is the legal contract that describes your rights and responsibilities (as the tenant) and our rights and responsibilities (as the landlord).
It also tells you about the services you can expect from us. If you have any questions about your tenancy agreement please contact us on 0800 953 0213 (option 2).
CGA Assured Shorthold Tenancy Agreement
Sheltered Accomodation
Sheltered Accommodation - Assured Tenancy Agreement
Sheltered Accommodation - Assured Shorthold Tenancy Agreement
The Courtyards
The Courtyards - Assured Tenancy Agreement
The Courtyards - Assured Shorthold Tenancy Agreement
Housing Pathways
Pathways (SCHEME) Assured Shorthold Tenancy Agreement
Pathways (COMMUNITY) Assured Shorthold Tenancy Agreement
The Spires Pathways (SCHEME) Assured Shorthold Tenancy Agreement
Garden Standards
As a Community Gateway tenant you are responsible for maintaining your garden.
You can read and download our Garden Standards here: Garden Standards