Rent advice


We want to make sure you receive the best advice on managing your rent and are able to make your rent payments easily. If you are having difficulties with your finances, we are here to help. Find out more about below.

There are lots of different ways you can pay your rent, visit the  ways to pay your rent page for more information.

More information can be found in the Paying your Rent leaflet.

When is my rent due?

Information about when your rent is due can be found in this section. 

Find out more

Struggling to pay rent?

There may be times when you struggle to pay your rent and we want you to know we are here to help.

Find out more

Your rent and service charges

Your rent and service charges

Changes to Rents

Each year we are required to set our rents in line with guidance received from the government. The current guidance is that rents can be increased by the rate of inflation plus an additional 1%. Our Board have therefore approved a rent increase of 4.1% (inflation rate of 3.1% current as of September 2021, plus 1%). This will take effect from Monday 4th April 2022.

Our rents have only gone up just over 4% since 2015 and we know through previous feedback from you that you do believe that we offer value for money. We compare ourselves regularly against other housing organisations and are assured that our rents and service charges are some of the lowest in the country.

In determining what our rent increase should be, we looked at several factors including: how affordable any rent rise would be for our customers and the impact on our services if we chose to vary from the rise the government recommended. We also carried out an exercise to compare our rents with other similar organisations, both in Preston and other areas. We found that our rents were almost 10% lower on average than others.

How will we use the money from the rent increase?

The rent rise will enable us to continue delivering important services to you, including carrying out repairs, maintenance, and improvements to your properties. It will also help us support services that you told us were important, such as tackling antisocial behaviour, supporting with claims for welfare benefits, improving the look and feel of communities, helping reduce or prevent homelessness and building new homes.

Next Steps

In February you will have received a letter detailing your new rent. We recognise that any rises in bills can be challenging, so if you are struggling with your finances please contact us. Our Tenancy Support team are here to give advice on areas such as welfare benefits and budgeting. You can call them on 0800 953 0213 or 01772 268000.

Further Information

Download Frequently Asked Questions about your Rents & Service Charges

Your Service Charges explained