What is an Emergency Repair? | Latest News

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What is an Emergency Repair?

We have been working hard to sustain a normal service to you over the last few weeks, however, we have had to increase social distancing precautions in order to ensure we safeguard our customers, colleagues and members of the public.

Following the announcement last night (23rd March 2020) by the Prime Minister, we regret to announce that we are only able to carry out emergency repairs and any work that ensures we remain compliant under health and safety regulations.

Emergency repairs consist of:

  • Uncontainable leak
  • Total loss of power
  • Total loss of heating and hot water in a home without alternative forms of hot water e.g. electric shower.
  • Serious security breach (such as an insecure front door)
  • Major structural damage

The repairs team remains here to help you as much as possible through this difficult time, but ask that you consider carefully if your repair is an emergency prior to calling.

We ask that any tenants requesting emergency repairs, to please follow social distancing measures when we are visiting your home. Please note, we will be carrying out a screening questionnaire on each visit as part of the operatives assessment.

We ask that you also notify Community Gateway if you or anyone in your household: 

  • Are self-isolating
  • Have been in contact with someone who has been diagnosed
  • Have the symptoms of coronavirus.

Our teams are committed to ensuring the safety of our residents in their homes while constantly reviewing the position and following the latest government advice.

We would like to take this opportunity to apologise for any inconvenience that this may cause and thank you for your continued patience during these difficult times.