Gateway Central is our main tenant committee. Meeting six times a year, they help to review our performance, identify areas for improvement and make sure the Tenant Voice reaches our Board.
The committee has played an important role in helping us to shape our services over the last year, overseeing all our consultation activities. They make sure we speak to enough people and that those taking part are representative of our diverse tenant base. Once they are satisfied we have enough tenant views, they oversee the recommendations made and ensure they are heard and acted upon.
All Gateway Central members are fully supported to deliver their role, with free training provided to give them the skills they need to confidently take part in meetings.
We are always on the look-out for new members to join the committee. If you are a tenant who wants to make sure we are delivering the services you expect and that we act on the feedback we receive, click here.
Our Scrutiny Group supports Gateway Central to strengthen the tenant voice and its influence on our services. When an area of concern is identified by the committee, they can implement a Scrutiny Review, helping them to get a better understanding of the tenant experience.
Scrutiny Reviews allow tenants and CGA colleagues to work together to review services, taking an in-depth look into various services to get a better understanding of how they are being delivered. The group can highlight areas for improvement based on their findings. These recommendations are set out in a report, allowing us to track progress against them.
Scrutiny Reviews are a great way for us to work with our tenants to really improve our services and the tenant experience.
We welcome tenants to take part in reviews on an ad-hoc basis, getting involved in an area of particular interest.
Our next review will be looking at our Repairs Service, with a focus on jobs completed. If this is something you would like to help us improve, please get in touch by calling 0800 9530213 (option 6) or email us at email@example.com