Keeping you safe in your home

Safety In Home

Keeping you safe is our top priority. That's why we offer a range of services to help you live safely and comfortably in your home and within your community. On this page you will find everything you need to make sure your home is safe, warm and comfortable. 

Keeping Your Home Safe Policy

Health and Safety Policy Statement

Carbon Monoxide detectors

We want to make your home as safe as possible. That is why we have fitted carbon monoxide (CO) detectors in homes with a gas fire or gas boiler.

Following changes to carbon monoxide legislation which came into effect in October 2022, we were tasked with installing carbon monoxide detectors in our properties. 

Carbon monoxide is highly poisonous and can be produced if your gas appliance is faulty. You cannot see it, taste it or smell it – but its effects can be very harmful.

CO detectors look and work much like your fire or smoke alarm by sounding an alarm when they detect carbon monoxide. The detector will detect carbon monoxide gas, to stop carbon monoxide poisoning.

Where is my carbon monoxide detector?

The detector will be in the room containing your gas boiler. If you have a gas fire, there will also be a carbon monoxide detector in that room. The law does not require a carbon monoxide detector to be installed in rooms where a gas cooker is the only appliance.

What type of carbon monoxide detector have you installed?

We have installed a battery powered detector which has a sealed battery. The battery lasts for 10 years, after which the detector will need to be replaced.

Do I need to test my carbon monoxide detector?

We recommend that you test all carbon monoxide detectors and smoke alarms in your home at least once a month. In addition, we will test all alarms in your home when we complete your gas service.

What should I do if my carbon monoxide detector or smoke alarm is faulty?

Please contact us on 0800 953 0213 (option 1) and we will arrange to replace your detector.

What should I do if my carbon monoxide detector goes off?

Firstly, it is important to recognise the difference between a low battery warning and the detector sounding. The low battery warning will be a single beep every minute or so. If the detector beeps continuously (as it does when you test it):

  • Turn all gas appliances off
  • Leave your home opening any windows as you go
  • Call Cadent on 0800 111 999
  • If anyone is unwell after the alarm goes off seek medical advice by dialling 111 or 999 if serious.

If you have any further questions please get in touch with us on 0800 953 0213 (option 1).

Electrical Safety

To help keep your home safe, we carry out regular checks on your home's electrical supply and wiring. It's important that you let us into your home to carry out these essential safety checks. 

The electrical checks can take between one hour and three hours to complete. We will need access to the consumer unit inside your electric meter cupboard, all the electrical circuits within the installation, and 20% of all the electrical accessories in your property (sockets, switches and light fittings) and any appliances we have supplied.

Find out more about what you can expect from us and some top tips on electrical safety in this guide to Electrical Safety: Your Guide to Electrical Safety

Fire Safety

Your safety is our priority, and Community Gateway Association work hard to maintain the highest levels of safety in all our tenants’ homes. Fire safety in the home is extremely important. This guide looks at common causes of fire in the home, explains how to reduce fire risks and what to do in the event of a fire. Please follow this guidance to make sure that you are helping to keep yourself, your family and your neighbours safe.

Throughout the year we carry out regular checks to make sure everything is working as it should be.

Find out more about fire safety in your home by reading our guide

Gas Servicing

As part of our work to keep your home safe, we carry out yearly gas servicing and safety checks for all our properties. We also service your home's smoke and carbon monoxide (CO) detectors at the same time.

What you can expect from us

We will make sure that:

  • Your gas supply, pipes and any gas appliances we provide are safe at the start of your tenancy.
  • They are checked by a Gas Safe qualified person, every 12 months.
  • Your home has smoke and carbon monoxide (CO) detectors fitted and working. 
  • You receive a record of this, for your peace of mind.
  • We attend all emergency repairs within four hors - these are repairs that pose a serious risk. In less urgent situations we will visit within 24 hours.
  • We carry out general repairs within 20 days.
  • We can sometimes supply you with electric heaters if your boiler is broken in the colder months.

Find out more about what our gas safety process includes, please check this guide:

Your Guide to Gas Safety


Asbestos is a natural mineral product that was commonly added to building products from 1950 until it was banned in 1999. In good condition, asbestos does not pose a risk to health, but it can be a threat to health if it is in bad condition or damaged by maintenance or DIY activity.

In homes built before 2000, CGA will:

  • Carry out an asbestos survey in your home, and take appropriate action in line with Health and Safety law when asbestos is found. Where it is appropriate to leave asbestos in a home, CGA will re-inspect it at frequencies determined by the asbestos survey and material risk assessment.
  • Tell you where any asbestos is in your home.
  • Tell maintenance staff and contractors where any asbestos is in your home so they do not disturb it whist carrying out their work.
  • If maintenance work risks disturbing asbestos, CGA will remove the asbestos before work starts.
  • Only use an approved licenced contractor to carry out any removal or other work on asbestos.
  • Carry out a more in-depth asbestos survey for extensive works such as re-roofs and kitchen and bathroom replacements.

Further details about asbestos can be found here:

Your Guide to Asbestos


If the building you live in is fitted with a passenger lift, to ensure your safety CGA will:

  • Use a specialist contractor to carry out a formal inspection and test of the lift every six months. This is required to comply with health and safety law.
  • Carry out a service of the lift every six months.
  • Ensure that arrangements are in place in the event someone gets stuck in a lift.

If you have a stairlift, or other lift supplied as part of an adaptation to your home CGA will:

  • Use a specialist contractor to carry out a formal inspection and test of the lift every year.
  • Service the lift in line with the manufacturer’s recommendations (usually once a year).

Tenants are asked to inform CGA of any concerns or defects. Contact details can be found here


CGA have arrangements in place to ensure that balconies remain safe. If balconies do not stay in a good condition, there is a risk of falls from height resulting in serious injuries.

CGA will:

  • Inspect all balconies once a year.
  • Get a structural engineer to carry out an inspection every five years.
  • Check balconies that form part of the communal area of blocks of flats once a month as part of the routine block safety inspection.
  • Take immediate action to make balconies safe where a serious risk to life is identified and inform the tenants affected of the action taken.
  • Address urgent defects affecting safety within 20 days and complete non urgent work within 12 months.

Tenants are asked to inform CGA of any concerns or defects. Contact details can be found here

Communal areas

If you live in a block of flats that has an internal communal area, CGA will:

  • Carry out a fire risk assessment at least every three years and address any actions identified.
  • Test and maintain any fire safety equipment such as emergency lights in communal areas in line with recommendations in British Safety Standards.
  • Carry out an inspection of the block once a month checking for any fire safety, health and safety risks or security.
  • Clean the internal communal areas every four weeks
  • Remove any flytipping within five working days unless it presents an immediate health and safety risk in which case it will be removed in one working day.
  • Carry out an asbestos survey of the communal area, and take appropriate action in line with Health and Safety law when asbestos is found. Where it is appropriate to leave asbestos in a block, CGA will inspect it every year to check it is still safe.
  • Inspect and service any passenger lifts every six months.
  • Carry out a legionella risk assessment if there are any hot or cold water outlets in the communal area.
  • Inspect the electrical supply in the communal area every five years to ensure it is safe.
  • Inspect any balconies every year to ensure they are safe. Once every five years this inspection will be carried out by a structural engineer.

Tenants are asked to inform CGA of any concerns or defects. Contact details can be found here