Keeping your home safe

Safety In Home

Keeping you safe is our top priority. That's why we offer a range of services to help you live safely and comfortably in your home and within your community. On this page you will find everything you need to make sure your home is safe, warm and comfortable. 

Gas Servicing

At Community Gateway we carry out yearly gas servicing and safety checks to all properties. We also carry out a service of the smoke alarms at the same time as the gas service.

As your landlord we have legal obligations to check all gas appliances in your property. These checks are important, as faulty gas appliances are dangerous. 

To keep you safe, we will arrange for your gas pipework and gas heating systems to be serviced every year. We will make sure that a record of each annual gas service is kept. We will also make sure you receive a copy of the current gas servicing record (Landlord Gas Safety Certificate).

Find out more about what our gas safety process includes, please check our  Gas Servicing leaflet

Fire Safety

Your safety is our priority, and Community Gateway Association work hard to maintain the highest levels of safety in all our tenants’ homes. Fire safety in the home is extremely important. This guide looks at common causes of fire in the home, explains how to reduce fire risks and what to do in the event of a fire. Please follow this guidance to make sure that you are helping to keep yourself, your family and your neighbours safe.

Throughout the year we carry out regular checks to make sure everything is working as it should be.

Find out more about fire safety in your home by reading our guide

Carbon Monoxide detectors

We want to make your home as safe as possible. That is why we have fitted carbon monoxide (CO) detectors in homes with a gas fire or gas boiler.

Following changes to carbon monoxide legislation which came into effect in October 2022, we were tasked with installing carbon monoxide detectors in our properties. 

Carbon monoxide is highly poisonous and can be produced if your gas appliance is faulty. You cannot see it, taste it or smell it – but its effects can be very harmful.

CO detectors look and work much like your fire or smoke alarm by sounding an alarm when they detect carbon monoxide. The detector will detect carbon monoxide gas, to stop carbon monoxide poisoning.

Where is my carbon monoxide detector?

The detector will be in the room containing your gas boiler. If you have a gas fire, there will also be a carbon monoxide detector in that room. The law does not require a carbon monoxide detector to be installed in rooms where a gas cooker is the only appliance.

What type of carbon monoxide detector have you installed?

We have installed a battery powered detector which has a sealed battery. The battery lasts for 10 years, after which the detector will need to be replaced.

Do I need to test my carbon monoxide detector?

We recommend that you test all carbon monoxide detectors and smoke alarms in your home at least once a month. In addition, we will test all alarms in your home when we complete your gas service.

What should I do if my carbon monoxide detector or smoke alarm is faulty?

Please contact us on 0800 953 0213 (option 1) and we will arrange to replace your detector.

What should I do if my carbon monoxide detector goes off?

Firstly, it is important to recognise the difference between a low battery warning and the detector sounding. The low battery warning will be a single beep every minute or so. If the detector beeps continuously (as it does when you test it):

  • Turn all gas appliances off
  • Leave your home opening any windows as you go
  • Call Cadent on 0800 111 999
  • If anyone is unwell after the alarm goes off seek medical advice by dialling 111 or 999 if serious.

If you have any further questions please get in touch with us on 0800 953 0213 (option 1).