Unclaimed Energy Support Payments - pre-payment meter customers
Under the Energy Support Scheme, everyone’s energy bills are being cut by £400 applied over six months, with a reduction of £66 in October and November 2022 and £67 every month between December 2022 and March 2023.
For customers who have a traditional pre-payment meter, which requires topping up via a key or card at the local newsagents/Post Office, the help with energy bills is in the form of a voucher.
These vouchers are being sent out each month and need to be redeemed at the Post Office or Paypoint shop. The first vouchers were sent out by post/email/text in October 2022. Future vouchers should arrive in the post by the 17th of each month (postal strikes permitting).
Many energy customers with prepayment meters have not yet redeemed vouchers to help with energy bills. This could be because some people have been waiting before redeeming the vouchers, however, some people:
- May not have received them
- May not have opened their post, not realising what’s inside
- May not know how to redeem them
- May be experiencing problems redeeming them.
The vouchers need to be redeemed within 3 months of being issued . The first vouchers should be redeemed by the middle of January 2023.
If the first voucher has not been received it may be because the energy provider does not have an up to date telephone number or email address for you. You will, therefore, need to make immediate contact with the energy supplier in these circumstances to update your details and request a voucher.
Postal vouchers should have been received for November and December, so please check any unopened post. If the voucher is not there please contact your energy provider immediately to request the voucher be re-issued.
To redeem the voucher you need to take it to the Post Office or Paypoint shop (not Payzone). The voucher will advise you where it is redeemable. You will also need to take a form of ID with you i.e. domestic bill/bank statement dated within the last 12 months or photo ID.
If the voucher has been lost you should contact your energy provider to request they re-issue it.
If you are experiencing any problems with receiving or redeeming vouchers please contact our Tenancy Support team on 0800 953 0213.