Preventing damp, mould and condensation
At Community Gateway, the safety and welfare of our tenants is paramount. As such, we take damp and mould very seriously and have robust policies and processes in place to tackle any occurrences head on.
We would urge any tenant who thinks they may have damp or mould in their home to contact us immediately, so we can arrange an inspection appointment.
Damp and mould can occur for a variety of reasons including condensation build-up in the home. They can occur anywhere that moisture collects. To help you identify whether you may have damp and mould in your home and to see some helpful tips to help prevent it occurring, please take a look at our webpages here. You can also use our easy-to-use online interactive picture tool ‘Dr Damp’ to let us know where you think you may have damp or mould.
If you are at all concerned and would like further checks to be carried out, please contact us so we can visit and treat any problem or put your mind at rest.
Please be assured that we always treat our customers with respect, so if anything is worrying you, please get in touch by emailing customer.services@communitygateway.co.uk, calling us on 0800 953 0213 or completing our simple online form.