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Coronavirus - National Lockdown

To reduce the spread of COVID19, the Government has announced a new national lockdown from Thursday 5th November. 

Our head office at Harbour House remains closed to the public. If you need to get in touch with us, please call us on 0800 953 0213.

In line with Government guidelines we will be continuing our core services and will still be carrying out emergency and routine repairs, taking into account all the safety measures required to protect our customer and colleagues.

We ask that any tenants requesting repairs, to please follow social distancing measures when we are visiting your home. We ask that you also notify Community Gateway if you or anyone in your household:

  • Are self-isolating
  • Have been in contact with someone who has been diagnosed

The best way to do this is by calling our Customer Services team on 0800 953 0213. 

As part of our HomeCare investment programme, if you have an appointment booked, but do not feel conformable with us or our contractors carrying out a survey or works in your home at the moment, please get in touch to let us know and we will reschedule. The best way to do this is by calling our Customer Services team on 0800 953 0213

You can also use our new remote reporting app to report incidents of anti-social behaviour – click here for more info.

The safety and wellbeing of our tenants, colleagues and contractors remains our number one priority. We are constantly monitoring this situation and will continue to follow the latest advice and guidance as provided by the Government.

For the latest Government advice on coronavirus, click here