Coronavirus (COVID19) Update
The safety and well-being of our tenants, staff and contractors remains our number one priority and we understand that many of you will have growing concerns around the Coronavirus Pandemic. We want you to know that Community Gateway are taking measures to minimise the disruption of our services and the potential spread of the virus to our tenants, staff and contractors. We are constantly monitoring this situation and will continue to follow the latest advice and guidance as provided by the Government.
We have temporarily closed the reception area at Harbour House from Wednesday 18th March until further notice. If you need to get in touch, please contact us on 0800 953 0213 or visit www.communitygateway.co.uk/contact-us.
In line with government guidelines to support both our customers and colleagues we are currently only completing emergency repairs. If you have already reported a repair it will be assessed and if it is an emergency at this time it will be completed. Any new repairs will only be taken if they are an emergency. We will advise customers when full service resumes at which point you can then contact us with your repair.
Given the current, ongoing situation with Coronavirus, we ask that any tenants requesting emergency repairs, to please notify Community Gateway:
- If they are self-isolating
- Have been in contact with someone who has been diagnosed
The best way to do this is by calling our Customer Services team on 0800 953 0213.
As this is an evolving situation we will be updating our website and social media over the coming weeks and months. We will use our website, Facebook and Twitter pages to keep you informed.
You can read all about the Coronavirus and learn how to spot the signs and symptoms by visiting the Government website. This information changes frequently so we suggest you check this webpage regularly.
We have put together some frequently asked questions to help explain how we are responding to the coronavirus outbreak, please visit the coronavirus FAQs page for more information.