Coronavirus (COVID19) 

Last updated 4th March 2021

The recent Government announcement brings with it additional restrictions as the government declares a full national lockdown. We will update our website and social media as soon as we know how this will affect our services.

 For the latest Government advice on coronavirus, click here

The safety and wellbeing of our tenants, colleagues and contractors remains our number one priority and we understand that many of you will have growing concerns around the coronavirus pandemic. We want you to know that Community Gateway are taking measures to minimise the disruption of our services and the potential spread of the virus to our tenants, staff and contractors. We are constantly monitoring this situation and will continue to follow the latest advice and guidance as provided by the Government.

Our head office at Harbour House remains closed to the public. 

Given the current, ongoing situation with coronavirus, we ask that we ask that all our customers please follow social distancing measures when we are visiting your home. We ask that you also notify Community Gateway if you or anyone in your household:

  • Are self-isolating
  • Have been in contact with someone who has been diagnosed or has symptoms 
  • Are shielding

The best way to do this is by calling our Customer Services team on 0800 953 0213. 

As this is an evolving situation we will be updating our website and social media over the coming weeks and months. We will use our website,  Facebook and  Twitter pages to keep you informed.

You can read all about the coronavirus and learn how to spot the signs and symptoms by visiting the Government  website. This information changes frequently so we suggest you check this webpage regularly. 

 

Update on services

Although in many ways this latest lockdown is similar to the first lockdown in March, there are a few important changes to the guidelines which mean we are able to deliver more services than we were able to offer last year. In line with these new Government guidelines and following stringent COVID-secure working practices, we plan to continue to deliver all our core services to you including emergency and routine repairs, planned improvements to your home, gas, electric and other safety inspections/works, home moves (apart from mutual exchanges which are on hold), welfare benefit and employability advice, investigation and enforcement of anti-social behaviour and sheltered housing support. Our Purple Pantry food outlet will also remain open throughout this lockdown.

We may deliver some of our services differently, such as over the phone rather than face to face visits, to minimise the amount of contact for you and our colleagues. You may also find it easier to contact us or find information on our updated  website and our new engagement portal . Colleagues will naturally have to work differently, from different locations and at a reduced capacity, so we ask that you bear with us if things take a little longer than we would normally wish.

Our head office and reception at Harbour House remain closed to the public. If you need to get in touch with us, please contact our Customer Services team.

For further information on our services please click here, or take a look at the infographic below.

service