Your Tenancy Documents
Your tenancy documents outline your rights and responsibilities as a tenant, and the rights and responsibilities of Community Gateway. If you have any questions or comments about these documents, please call us on 0800 953 0213.
We worked with tenants for over a year to review our service standards and create a brand-new set to better reflect the services we deliver.
Our Gateway Promises set out what you can expect from our services. Alongside each set of promises you will see a number of ‘performance measures’. These set out how we will show you how we are delivering these Gateway Promises.
Read and download our Gateway Promises
Your tenancy agreement is the legal contract that describes your rights and responsibilities (as the tenant) and our rights and responsibilities (as the landlord).
It also tells you about the services you can expect from us. If you have any questions about your tenancy agreement please contact us on 0800 953 0213