We’re here to support you
We have a dedicated team providing support to our elderly and vulnerable tenants, calling them to make sure that they are ok and they have everything they need during this difficult time. Last week alone we made over 800 wellbeing calls to support those who needed advice or a friend to talk to at what could be a lonely time. Our residents’ health, safety and wellbeing remains our top priority; the purpose of the phone call is to understand if they require additional help.
If you receive a call from us, please use this to share any concerns you have and we will do our very best to assist you and provide help where available. We are also asking anyone who has received a letter from the NHS identifying that they should be taking steps to self-isolate themselves to contact us if they need extra support.
We understand this is a very difficult time for everyone and are working hard to maintain services and provide much needed reassurance. Feedback from our sheltered residents has been amazing over the last few weeks. Carol, the daughter of one of our residents got in touch to express how grateful she was when her mum received a phone call from us.
Carol said:
“I just wanted to pass on my thanks to all colleagues at CGA for looking out for the old and vulnerable people in your houses.
Yesterday, whilst dropping some supplies off for my 80-year-old mum, she got a telephone call from Kim at CGA. Kim was checking mum had everything she needed, food, medication etc. and that she was aware that being in the vulnerable age group she needed to stay at home. She gave us a Freephone emergency contact number for mum to use if needed.
A big big thank you to all of you at CGA."
If you would like to increase the number of welfare calls you receive in your support package, please let your Outreach Officer know and we can easily do this for you. Please contact us on 0800 953 0213.
If you have any problems at all during this difficult period, please get in touch. We are still here for you and will do everything we can to help.