HomeCare Improvements 2021/2022
Providing homes that are well maintained, safe and secure is our utmost priority at Community Gateway and that is why we continue to invest most of our income in maintaining and improving your homes and neighbourhoods.
During 2021/22 we have focused on making sure your homes continue to be maintained to the highest possible safety standards and introduced more ways to make it easier for you to tell us about any concerns you may have about your home so that we can get things dealt with quickly for you.
Our latest STAR survey results showed that your satisfaction with the quality of your home has fallen recently and we are working hard to understand the reasons for this. Covid restrictions did have an impact on the amount of work that we could safely carry out and we have also experienced problems in getting hold of certain materials such as kitchens and doors as a result of the pandemic and other external issues. This has meant that it has taken us longer to complete some jobs than we would like and we recognise this is frustrating for our customers. Despite this we did make good progress in catching up with works that had to be postponed in the last couple years due to the pandemic as well as carrying out works to more than 1,200 homes across the City Centre and Ashton areas as part of our HomeCare programme.
In 2021/2021 we replaced and fitted:
- 122 Kitchens
- 139 Heating Systems
- 61 Roofs
- 42 Bathrooms
- 123 Windows and Doors
HomeCare, which was designed with tenants, sees all homes visited at least every fi ve years. Full internal and external surveys are carried out and any jobs identifi ed are then completed in the fewest visits possible. This means there is less disruption for you and we save money in the long term as we have less travel costs and issues are resolved before they turn into emergencies or more costly repairs.
This allows us to spend more money on the things that you tell us are important to you and over the year we invested over £500,000 in doing more decoration to homes when they were re-let and regenerating areas to improve the look and feel of your neighbourhoods, external areas and greenspaces.
We have also invested money to improve the energy efficiency of our homes, providing a much needed reduction in fuel bills for our tenants. There is lots more work to do in this area as we strive to make sure our homes are carbon neutral by 2050.
In 2021/2022:
- We completed 21,103 repairs
- Spent £7m on repairing homes
- Spent £7m on improving homes
- Spent £1.2m on improving neighbourhood
To find out more about our HomeCare Programme click here .