Accessing our Services

Community Gateway is committed to making sure that our services can be easily accessed by all our customers, including those with a vulnerability, additional needs or disabilities, and that you are able to live comfortably and independently in your home. This might mean making a reasonable alternation to your home, your tenancy or when you are accessing our services.

What you can expect from us

We have a legal duty to make reasonable adjustments to our services to ensure our tenants are not disadvantaged if they have a vulnerability, additional needs or a disability. A reasonable adjustment means making a change to the way we normally do things to take account of a tenant’s individual needs. This may mean a physical alteration to your home, a change to the way we deliver our services or a change in the way we communicate with you.

Some examples of the adjustments we can make include, but aren’t limited to:

• Assistive aids such as lever taps, handrails or grab rails.
• Adaptations to your home such as a level access shower or stairlift.
• Information in appropriate alternative formats such as Braille, large print or coloured paper, or in your preferred method such as email, phone or letter.
• Providing an interpreter (including sign language) where appropriate.
• Speaking with someone nominated to act on your behalf such as a family member, friend or social worker. We will ensure we have your express permission prior to speaking with a
• Providing services or appointment times to take account of medical needs or special circumstances.
• We can provide support to help you access any digital services such as benefit applications.