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We are proud to be a tenant-led organisation, meaning our tenants are at the heart of everything we do.

We actively encourage all tenants to get involved with us and have your say on how we do things. There are lots of ways to have your voice heard and many opportunities for tenants to influence our services.

We are proud to be an adopter of the National Housing Federations 'Together with Tenants Charter', setting out our clear commitment to strengthen our relationship with tenants, creating ones based on openness, honesty and transparency.

We have a strategy that sets out our commitment to engage with our tenants and residents, whilst setting out our priority areas, which are:

  • Amplifying the Tenant Voice – increased influence and accountability.
  • Accessible Engagement – supporting tenants to engage.
  • Tenant-Led Activities – to influence and scrutinise strategies, policies and services.
  • Keeping you informed about things that matter the most to you.

Our tenant involvement opportunities provide you with an easy way to influence the way we do things, both in your home and community. They also provide you with free access to lots of different activities and events. By getting involved you can improve your skills, meet new people, and really make your voice heard.

Our opportunities to Get Involved

We have a range of groups who meet in person to review our performance and make recommendations about how performance might be improved. We know how important it is for tenants to see change when something isn’t right, so we make sure that any feedback we get is listened to and acted upon where possible. 

To see the impact these groups have had, click here. 

Tenant Talk

From Gateway News, to our social media, to the letters we send out, Tenant Talk make sure our communication and information is clear, accessible, relevant and appropriate to the diverse needs of our tenants.

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Tenant Voice Group

Our lead committee which is made up of tenants who have a passion for change and want to review our performance, influence change and improve the services we deliver for everyone.

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Scrutiny Group

Scrutiny reviews are a great opportunity for tenants to work with us to review the services we offer, get a better understand of how they are delivered and make suggestions for what could be improved.

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Link to Scrutiny Group
Spotlight Sessions

These sessions invite tenants to find out more about our services across the organisation and hold us to account on our performance, making suggestions for change.

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Link to Spotlight Sessions
Community Fund

Our Community Fund is a dedicated pot of money that is set aside to support local projects that support of aim of creating safer, cleaner and greener communities.

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Link to Community Fund
Focus Groups

These interactive sessions bring together a small group of tenants to discuss a particular issue, test ideas and make sure their feedback directly influences our work. 

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In your community

There are also plenty of ways to get involved within your communities to help make positive changes in your neighbourhood.

Community Conversations

Our Engagement and Communities Officers are out every week, knocking on doors and speaking to tenants about their community; what they like, what could be improved and what else they would like to see.

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Community Improvement

We want to make sure your communities are clean and safe places to live. That's why we work with local partners to carry out improvement projects, to make positive changes in your neighbourhood.

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Link to Community Improvement
Online

You don't have to come along to events to get involved, there are plenty of digital opportunities too.

Online Opportunities

We regularly ask tenants to share their feedback with us through online surveys

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Facebook Group

Join the conversation in our Tenant's Only Facebook Group and stay up to date with the latest news

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Link to Facebook Group
There's never been a better time to become a Member!

We have made changes to our Membership offering, meaning that by getting involved with us and helping to influence we way we do things at Community Gateway, you're eligible to unlock perks and rewards.

It's totally free to join and gives you the perfect platform to have your voice heard. After all, we can only get better at what we do by listening to tenants like you who live in our communities and receive our services.

CGA colleague stood holding a Membership box with a tenant both smiling at the camera