We have had reports of cold callers asking to gain entry into properties saying they are carrying out a survey. Please stay vigilant and always check for ID, if you are in any doubt call us on 0800 953 0213.
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Clean Communities

Community Gateway has a specialist team responsible for tidying and cleaning our communal areas. This is just one of the ways we work to provide tenants with a safe and clean neighbourhood the whole community can enjoy.

Your Guide to Environmental Services Your Guide to Grounds Maintenance

What you can expect from us

Our specialist team will:

  • Thoroughly clear and clean empty properties, from top to bottom, ready to welcome new tenants
  • Check all communal spaces every four weeks and carry out any tasks that need to be done to improve and maintain them
  • Clear fly-tipped waste within five working days of being made aware of it
  • Remove offensive graffiti within one working day
  • Remove other forms of graffiti within three working days
  • Respond to emergencies within 24 hours. This includes incidents which leave a hazardous substance behind that poses a health risk, such as urine, blood or vomit

If you need any large items removed from your property, we recommend contacting your local council to arrange this. Councils do charge for this service, but it is the most cost-effective solution.  Our rates are slightly higher than the local council, due to the tipping costs we have to pay. If you are unable to lift the items to the outside of your property yourself, we can offer this service for you at a charge.

Showing a Community Gateway operative power washing a communal area

How you can help

It is very helpful when tenants and members of the public report issues to us such as fly-tipped waste, graffiti, hazardous substances, etc. This enables us to deal with them promptly and thoroughly for the benefit of all local residents.

We also have a group of tenants known as Clean and Green Inspectors, who go out into their communities once a month to identify any areas of concern and report them to us. As an inspector, you'll help us monitor grass cutting, hedge maintenance, communal cleaning, fly tipping removal and the general safety of our areas. Full training and equipment will be provided for this opportunity.

To register your interest, call 0800 953 0213 (option 6), email get.involved@communitygateway.co.uk or click the button below and complete the form

To report a concern

For information about our environmental services, including reporting an issue in a communal area or requesting a quote for waste removal at your home, please contact our team on 0800 953 0213 (option 1) or email greencare@communitygateway.co.uk.

What if I'm dissatisfied with the service?

If you are dissatisfied with the service, please let us know by calling our team on 0800 953 0213 (option 1) or emailing greencare@communitygateway.co.uk.