How we communicate with you
Providing information so you can easily access our services in a way that suits you.
Direct access to teams by phone, in-person and home visits
Wide range of engagement activities open to all tenants to attend
Community pop-ups - speaking to tenants on their doorstep
New tenant welcome visit - providing key information and advice to all new tenants
Meet the teams at our Annual General Meeting
Language is Everything - translations via telephone or face-to-face meetings
Website - regularly updated and refreshed content influenced by tenants
Digital newsletter and updates sent vie e-mail
Text messaging with information and reminders
Direct email addresses available for all tenant facing services
Community Gateway Facebook Page
Tenant-only Facebook Group
Your Guides To - available on our website
Tenant facing policies available on our website
Video’s on the website - short, fully translatable summary videos with key information
ReciteMe available on the website to adapt information to meet tenant needs
Online forms on website to request services
Digital notice boards in communal spaces
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Gateway News - our tenant newsletter sent direct to tenants homes
Your Guides To - short, summary information sheets
Information in reception at Harbour House, at our schemes and in communal areas
Independent Living Newsletter - delivered to all tenants living within Independent Living and Extra Care Schemes
Key messages in rent statements
