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How we communicate with you

Providing information so you can easily access our services in a way that suits you.

Our Commitment to you: We will provide you with information that is clear, easy to understand and accessible

In person
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Direct access to teams by phone, in-person and home visits
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Wide range of engagement activities open to all tenants to attend
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Community pop-ups - speaking to tenants on their doorstep
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New tenant welcome visit - providing key information and advice to all new tenants
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Meet the teams at our Annual General Meeting
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Language is Everything - translations via telephone or face-to-face meetings
Digital
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Website - regularly updated and refreshed content influenced by tenants
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Digital newsletter and updates sent vie e-mail
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Text messaging with information and reminders
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Direct email addresses available for all tenant facing services
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Community Gateway Facebook Page
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Tenant-only Facebook Group
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Your Guides To - available on our website
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Tenant facing policies available on our website
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Video’s on the website - short, fully translatable summary videos with key information
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ReciteMe available on the website to adapt information to meet tenant needs
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Online forms on website to request services
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Digital notice boards in communal spaces
Written
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Gateway News - our tenant newsletter sent direct to tenants homes
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Your Guides To - short, summary information sheets
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Information in reception at Harbour House, at our schemes and in communal areas
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Independent Living Newsletter - delivered to all tenants living within Independent Living and Extra Care Schemes
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Key messages in rent statements
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Translated written documents to meet tenants needs