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Damp, Mould and Condensation

We are committed to providing and maintaining a dry, warm and safe home for all our tenants. We recognise the significant impact damp and mould can have on the health and wellbeing of our tenants.

When you report damp and mould concerns to us, you can expect that:

  • We will listen to your concerns and take them seriously.
  • One of our specialists will visit your home and carry out a thorough inspection.
  • We will work hard to identify the root cause of the problem.
  • If needed, we will complete any repair work to fix structural or plumbing issues.
  • If needed, we will make improvements to the ventilation in your home.
  • In the case of mould, we will remove the mould and treat the affected area with specialist products.
  • We will keep customers fully informed about appointments, inspections, outcomes and the timetabling of works. 
  • We will carry out a follow-up call 3 months after the works have been completed to ensure that the issue is fully resolved and has not returned.

If you think you may have damp, mould or excessive condensation in your home, please contact us immediately. You can call us on 0800 953 0213 (option 1) or fill out the form below. If you fill out the form, we will call you within two working days to arrange an appointment.

If you would like a hard copy of Your Guide to Damp, Mould and Condensation please call and ask.

Check out some frequently asked questions below for more information about damp, mould and condensation.


Frequently asked questions

Report damp, mould and condensation