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General repairs - page header


Our operatives are on hand to carry out vital repairs to keep your home fit for day-to-day living when something goes wrong. 

We offer repairs appointments between 8am – 6pm, Monday to Saturday. 

If you have any specific needs in relation to the time of your repair appointment, please raise this with us when you call or email in and we will try and accommodate this.

We've made it as easy as possible for you to report a repair. You can:

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8am - 12 noon
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12 noon - 6pm
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9:30am - 2:30pm
8am - 6pm
Out of hours emergency repairs

If you need an emergency repair, we’ll do everything we can to get it sorted quickly.

An emergency repair is something that poses an immediate risk to your health, safety or security. This is why it’s important we look at these jobs first. The repairs team remains here to help you, but ask that you consider carefully if your repair is an emergency prior to calling.

Emergency repairs consist of:

  • Uncontainable leak
  • Total loss of power
  • Total loss of heating and hot water in a home without alternative forms of hot water e.g. electric shower.
  • Serious security breach (such as an insecure front door)
  • Major structural damage
To report an emergency repair out of office hours (8am - 5pm) call us on 0800 953 0213 (option 1).