Community Gateway - Link to Homepage
Find a Home
Find a Home
Homes to Rent
Exchange Your Home
Exchange Your Home
Circumstances change, which is why you're able to exchange your home with another CGA tenant.
Independent Living Schemes
Independent Living Schemes
We offer a range of accommodation for those aged 60+ to support you in living independently.
Emergency Monitoring and Response Service
We offer a 24-hour emergency monitoring and response service for those who feel vulnerable but would like to stay in their own homes.
Extra Care Schemes
View our Extra Care Schemes and find out more today.
Buying Your Home
Buying Your Home
We want to help you find your dream home, so whether you are new to the property ladder or aspiring to move up it, we can help.
Homes in Development
Development and Regeneration Strategy
How we plan to deliver a greater choice for customers in terms of property type and location.
The Orchards - Lightfoot Lane
Consisting of 48 homes for shared ownership and affordable rent
Shared Ownership
Your Neighbourhood
Your Neighbourhood
Safe Communities
Anti-Social Behaviour
Learn more about anti-social behaviour, how to report it and how we deal with these reports.
Domestic Abuse
Our Tenancy Management team can offer advice and support to victims of domestic abuse.
Hate Crime
Read more about hate crime and how to report it to CGA.
Safeguarding
Find out more about Safeguarding, how to raise concerns and how we handle reports.
Noise Nuisance
Find out how to report noise nuisance and how we will handle these complaints.
Pet Ownership
Read our Responsible Pet Ownership Framework which advises you of the conditions that must be met in order to keep an animal in your property.
Parking Permits
Read more about Spring Parking Ltd parking permits and how to apply for one.
Tenancy Fraud
If you suspect tenancy fraud, report it so our affordable homes can go to those who truly need them.
Clean and Green Communities
Clean Communities
We have a dedicated team responsible for maintaining our properties and communal areas.
Green Communities
We are committed to creating open spaces which the whole community can enjoy.
Community Improvement
Community Improvement
Find out more about our Community Improvement Stories and the impact our projects have had on the local communities
Shape Your Space
Come along to our Shape Your Space events. Tell us what matters to you and choose the community projects you would like to see where you live.
Neighbourhood Information
Your Home
Your Home
Repairs
Book a Repair
Booking a repair is simple with our online form.
Change Your Repairs Appointment
If you've booked an appointment but need to cancel or change the time, complete this form.
Repairs Information
Find out everything you need to know about our property repairs service.
Damp and Mould
We are committed to providing and maintaining a dry, warm and safe home for all our tenants.
Looking After Your Home
HomeCare Programme
Everybody deserves a great place to live, so we continually invest in improving your homes and community areas.
Fencing Policy
We have consulted with tenants and agreed what Community Gateway’s responsibilities are for fencing repairs and replacement.
Health and Safety in Your Home
We offer a range of services to help you live safely and comfortably in your homes and communities.
Making Changes to Your Home
There are certain changes to your home that will require our permission, find out which.
Maintaining a Healthy Home
We have some useful advice for keeping your home safe and well-maintained.
Support Aids For Your Home
Your Tenancy Information
Your Lease Information
Accessing Our Services
Accessible Services
How we ensure our services are easily accessible to all tenants, including those with a vulnerability, additional needs or disabilities.
How We Communicate With You
Find out more about the many different ways CGA communicate with tenants.
Video Guides
English
Watch our helpful videos in English to learn about your home, tenancy, and the support available to you.
Polish
Watch our helpful videos in Polish to learn about your home, tenancy, and the support available to you.
Arabic
Watch our helpful videos in Arabic to learn about your home, tenancy, and the support available to you.
Hungarian
Watch our helpful videos in Hungarian to learn about your home, tenancy, and the support available to you.
Persian
Watch our helpful videos in Persian to learn about your home, tenancy, and the support available to you.
Your Money
Your Money
Rent Advice
Rent Information
Find out when your rent is due and what to do if you are struggling to pay your rent.
Ways to Pay Your Rent
Explore the different ways you can pay your rent.
Maximise Your Income
Browse our useful tips for making your money go further.
Benefits Advice
Benefit Support
We offer tailored benefits advice for tenants, household members or anyone applying for a CGA property.
Home Contents Insurance
Get Involved
Get Involved
Get Involved with Gateway
Get Involved with Gateway
There are a wide range of opportunities for you to get involved and have your voice heard.
What's Coming Up
Browse our calendar of activities and find out what's coming up in your area.
Become a Member
Membership is free and allows you to have your voice heard, while earning points and prizes in return for your time.
Tenant Hub
We offer a wide range of opportunities to get involved, register your interest today.
Tenant Voice - Making a Change
Making a Change
See how tenants are influencing the way we do things at Community Gateway
Impact of our Community Activities
See how we're making a difference to our tenants and our communities.
Community Fund
Gateway In The Community
Moor Nook Allotments
About Us
About Us
All About CGA
Who We Are
Get to know Community Gateway and how we got to where we are today.
The Gateway Model
We are proud to be founded on The Gateway Model.
Our Leadership Team
Meet the team behind the day-to-day running of the organisation.
Our Values
We have five key values that drive the behaviours we live by at Community Gateway.
Boards and Committees
Get to know the committees who help bring about positive change at Community Gateway.
Customer Service Commitments
A set of commitments created with tenants to set our standard of customer service.
Our Performance
How We Are Performing
We set targets every financial year and review performance against these targets, including our Tenant Satisfaction Measures.
Value for Money
Value for Money runs through everything we do at Community Gateway, and we are committed to delivering value for money in all our services.
Financial Statements
Our annual financial statements give in-depth information on our financial performance.
Customer Insight and Feedback
Take a look at the insight we have gathered to help shape our services.
Publications
Corporate Plan
This outlines our ambitions and priorities, taking us to 2030.
Gateway News
Read our twice yearly newsletter for updates from Community Gateway.
Annual Reports
Providing information on how we are performing and what we have done throughout the year to improve our services.
Annual General Meeting
Watch the highlights from the 2025 Annual General Meeting.
Careers Hub
20 years of CGA
News
Contact Us
Contact Us
How to Get in Touch
Complaints and Compliments
Accessing our Services
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Accessibility and Language
Video Guides - English
