Rent information
Finding it hard to pay your rent?
We understand that there may be times during your tenancy when you find it hard to pay your rent. If this happens, we want to make sure you receive the best advice on managing your money and are able to make your rent payments.
Households often struggle financially because they are not receiving all the benefits they are entitled to. The Tenancy Support Team can help you with:
- Claiming benefits
- Free welfare benefit health check
- Energy efficiency and reducing your bills
- Budgeting advice
- We can also give you details of other organisations that may be able to help and support you.
To contact our Tenancy Support Team call 0800 953 0213 (option 4) or email tenancysupport@communitygateway.co.uk.
When is my rent due?
Your Tenancy Agreement will provide details of when your rent is due.
Paying your rent is your legal responsibility which you accepted when you signed your Tenancy Agreement, so it's important that you keep your payments up to date.
We understand that sometimes you may receive your income at a different time to when your rent is due. If this is the case, please contact our Income Recovery team to arrange a payment schedule that fits around your income.
If you need further information about your rent payments, please call our Income Recovery team on 0800 953 0213 (option 3) or email rentrecovery@communitygateway.co.uk
If you do not pay your rent when it's due, you will get into arrears. We take rent arrears very seriously and will take action if you fall behind with your rent. This could result in you losing your home.
If you are finding it hard to pay your rent, please contact us straight away.
53-week rent year
If you pay your rent weekly, you need to be aware that this financial year (April 2024-March 2025) is a 53-week rent year. Your rent is paid every week on a Monday, and this year there will be 53 Mondays. This means:
- In a typical year there are 52 weeks, so there are 52 weekly charges for rent. Every five to six years there are 53 Mondays in a year, so 53 weeks’ rent are charged instead of the usual 52.
- If you usually benefit from the four rent-free weeks, this won’t change. You will pay rent for 49 of the 53 weeks this year.
You may need to make a change to your payments depending on how you pay your rent:
Universal Credit
If you get Universal Credit the Department of Work and Pensions (DWP) calculate your monthly rent by multiplying your weekly rent by 48 and then dividing it by 12. You will need to make up the difference between the monthly amount owed and the amount the DWP pays you. For example, if your rent is £90 per week, your monthly payment will be £367.50 but the DWP will only pay you £360.00. You will be required to make up the difference.
Housing Benefit
If you get Housing Benefit you don’t need to do anything, as this will be covered by the Housing Benefit payment cycles.
Direct Debit
If you pay by Direct Debit, we have updated the amount automatically and contact you to confirm the new collection amounts.
Recurring card payment
If you pay by recurring card payment, we’ll update the amount automatically.
Standing Order
If you pay by Standing Order, you’ll need to contact your bank to update the amount.
Other methods
If you use a different method of payment, you’ll need to calculate your monthly payment by multiplying your weekly rent by 49 (not 48). Then divide the total into 12 equal monthly payments. Eg if your rent is £90 per week: £90 multiplied by 49 (the number of chargeable Mondays in the year) = £4410. £4410 divided by 12 (monthly payments) = £367.50.
If you are finding it hard to pay your rent, it is important that you speak to us. Our specialist officers will take into account your personal circumstances, discuss an affordable repayment plan and help you find out if you are entitled to any other welfare benefits or support.
Please call us now on 0800 953 0213 or email rent@communitygateway.co.uk