Rent information
Rent Increase
Every year we set our rent levels within government guidelines, which set out that rents can be increased by inflation (as measured by September Consumer Price Index) plus 1%.
In line with these guidelines the CGA Board has approved a rent increase of 4.8% which will take effect from 6th April 2026. You will have received a letter in late February/early March with details of your new rent.
We want to reassure you that our rents remain some of the lowest in the area and we are committed to providing safe, high-quality homes and services. Earlier this year, we received the
highest rating of G1/V1 for governance and financial viability from the Regulator of Social Housing, highlighting our commitment to maintaining your homes to the highest standard.
How is your money spent?
The rent rise will help us to continue to deliver important services, including repairs, maintenance and improvements to your home. It also means we can support our teams to tackle anti-social behaviour, help with benefit claims and money concerns, keep our communities clean and green as well as building much needed new homes.
Finding it hard to pay your rent?
We understand that there may be times during your tenancy when you find it hard to pay your rent. If this happens, we want to make sure you receive the best advice on managing your money and are able to make your rent payments.
Households often struggle financially because they are not receiving all the benefits they are entitled to. The Money Advice Team can help you with:
- Claiming benefits
- Free welfare benefit health check
- Budgeting advice
- We can also give you details of other organisations that may be able to help and support you.
To contact our Money Advice Team call 0800 953 0213 (option 4) or email moneyadviceteam@communitygateway.co.uk
When is my rent due?
Your Tenancy Agreement will provide details of when your rent is due.
Paying your rent is your legal responsibility which you accepted when you signed your Tenancy Agreement, so it's important that you keep your payments up to date.
We understand that sometimes you may receive your income at a different time to when your rent is due. If this is the case, please contact our Income Management team to arrange a payment schedule that fits around your income.
If you need further information about your rent payments, please call our Income Management team on 0800 953 0213 (option 3) or email rent@communitygateway.co.uk.
If you do not pay your rent when it's due, you will get into arrears. We take rent arrears very seriously and will take action if you fall behind with your rent. This could result in you losing your home.
If you are finding it hard to pay your rent, please contact us straight away.