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Link to Your Guide To... Fire Safety
Your Guide To... Fire Safety
Top tips for preventing fires and what to do if one breaks out in your home.
Link to Your Guide To... Legionella
Your Guide To... Legionella
Understand Legionella and the risks it could pose in your home without treatment.
Link to Your Guide To... Fencing
Your Guide To... Fencing
Understand when we are likely to replace fencing and when it would be your responsibility.
Link to How to top up your boiler pressure
How to top up your boiler pressure
Watch this short video for step-by-step instructions for topping up your boiler pressure.
Link to How to bleed your radiator
How to bleed your radiator
Watch this short video for step-by-step instructions for bleeding your radiator
Link to Your Guide To... Aids and Adaptations
Your Guide To... Aids and Adaptations
Find out how you can request support to help you remain living in your home comfortably.
Link to Damp and Mould Policy
Damp and Mould Policy
Read our full Damp and Mould Policy.
Link to Your Guide To... Tenancy Agreements
Your Guide To... Tenancy Agreements
Find out more about your tenancy agreement and the terms you must meet.
Link to Your Guide To... Reasonable Adjustments
Your Guide To... Reasonable Adjustments
Find out more about how we make our services more accessible for all tenants.
Link to Your Guide To... Pet Ownership
Your Guide To... Pet Ownership
Read more about our rules around Pet Ownership and responsible ownership.
Link to Your Guide To... Routine Repairs and Maintenance
Your Guide To... Routine Repairs and Maintenance
Find out more about our routine repairs and maintenance and what you can expect from us.
Link to Your Guide To... Parking Permits
Your Guide To... Parking Permits
Find out more about CGA’s restricted parking zones and how you can request a parking permit.
Link to Your Guide To... Feeback
Your Guide To... Feeback
There are plenty of ways to give us feedback - compliments, complaints or anything else you would like to tell us.
Link to Your Guide To... Hate Crime
Your Guide To... Hate Crime
Community Gateway encourages anyone who is the victim of, or witness to, hate crime to report it immediately.
Link to Your Guide To... Gas Safety
Your Guide To... Gas Safety
Read about our dedication to gas safety, what you can expect from us and how to keep your home safe.
Link to Your Guide To... Garden Standards
Your Guide To... Garden Standards
Find out more about your responsibilities as a tenant to maintain your garden.
Link to Your Guide To... e-Bikes and e-Scooters
Your Guide To... e-Bikes and e-Scooters
Read our tips for safe use, charging and storing of e-Bikes and e-Scooters.
Link to Your Guide To... Fire Doors
Your Guide To... Fire Doors
Learn more about the fire doors in many of our homes and communal spaces.
Link to Your Guide To... Electrical Safety
Your Guide To... Electrical Safety
Find out how we work with you to keep your home safe and what you can do too.
Link to Your Guide To... Emergency Repairs
Your Guide To... Emergency Repairs
Understand what is an emergency repair and what you can expect from us.
Link to Your Guide To... Domestic Abuse
Your Guide To... Domestic Abuse
We offer confidential, compassionate advice and support if you’re experiencing domestic abuse.
Link to Your Guide To... Damp and Mould
Your Guide To... Damp and Mould
This guide outlines how you can spot damp and mould and what you can expect from us when you report it.
Link to Your Guide To... Asbestos
Your Guide To... Asbestos
Learn about what we will do if you have asbestos in your home and what you will need to do.
Link to Your Guide To... Anti-social Behaviour
Your Guide To... Anti-social Behaviour
This guide explains how we will deal with reports of anti-social behaviour and how you should report it.
Link to Your Guide To... Ending Your Tenancy
Your Guide To... Ending Your Tenancy
Find out more about ending your tenancy, including ensuring you’ve done everything you need to before moving out.
Link to Your Guide To... Your New Home
Your Guide To... Your New Home
We have set clear standards for the condition of your home when you move in, which are explained in this guide.
Link to Your Guide To... Environmental Services
Your Guide To... Environmental Services
Learn more about what you can expect from us to help keep your neighbourhood clean and safe.
Link to Your Guide To... Exchanging Your Home
Your Guide To... Exchanging Your Home
Learn more about Exchanging your home with another social housing tenant.
Link to Domestic Abuse Policy
Domestic Abuse Policy
Read our full Domestic Abuse Policy and how we will respond to incidents.
Link to How to test your smoke alarm
How to test your smoke alarm
Watch this short video for step-by-step instructions for testing your smoke alarm.
Link to Safeguarding Policy
Safeguarding Policy
Read our full Safeguarding adults, young people and children policy.
Link to Complaints Policy
Complaints Policy
Read our full Complaints Policy to find out more about our complaints procedure.
Link to ASB and Hate Crime Policy
ASB and Hate Crime Policy
Read our full Anti-Social Behaviour and Hate Crime Policy.
Link to Empty Homes Policy
Empty Homes Policy
Read our full Empty Homes Policy.
Link to Parking Permits Policy
Parking Permits Policy
Read our full Parking Permit Policy.
Link to Tenancy Policy
Tenancy Policy
Read our full Tenancy Policy.
Link to Community Empowerment Strategy
Community Empowerment Strategy
Find out how we commit to providing opportunities for tenants and local communities to get involved with us.
Link to Community Investment Strategy
Community Investment Strategy
Learn more about how we are investing in our communities.
Link to Development and Regeneration Strategy
Development and Regeneration Strategy
Read our aspirations for development between 2024-2027.
Link to Equality Diversity and Inclusion Strategy
Equality Diversity and Inclusion Strategy
Learn about our efforts to ensure we meet the needs of individuals and accessibility for all.