Gas Safety
As part of our work to keep your home safe, we carry out yearly gas servicing and safety checks for all our properties. We also service your home's smoke and carbon monoxide (CO) detectors at the same time.
We will make sure that:
- Your gas supply, pipes and any gas appliances we provide are safe at the start of your tenancy.
- They are checked by a Gas Safe qualified engineer, every 12 months.
- Your home has smoke and carbon monoxide (CO) detectors fitted and working and you receive a record of this.
- We attend all emergency repairs within four hours – these are repairs that pose a serious risk. In less urgent situations we will visit within 24 hours.
- We carry out general repairs within 20 days.
- If your boiler is broken in colder months, we can supply you with electric heaters.
Gas safety check appointments
Faulty gas appliances are dangerous. It’s not just about gas explosions and fires.
Carbon monoxide leaks have no smell or colour but can kill in a short period of time. Problems in your home put your neighbours at risk too. That’s why it’s so important that you arrange to let us in your home to do the yearly Gas Safety check. We will write to you at least two weeks before your appointment to confirm a date and time.
If the appointment is not convenient, you can call us on 0800 953 0213 (option 1) or amend your appointment online to a different date and time. We will send you a text the day before the appointment, to remind you of the time, and we will also text you before we set off to visit your home.
Keeping your home safe
If your gas boiler or cooker become faulty, contact our Repairs team immediately on 0800 953 0213 (option 1).
Please DO NOT attempt to carry out your own repairs or services on gas pipework or appliances. It must be done by our Gas Safe registered engineers. Please ask for permission to install or move your own gas appliances. These can then be included in the annual safety checks.
If you smell gas in or around your home
- Turn off the gas emergency control valve at the meter.
- Open windows and doors.
- Extinguish all naked flames.
- Leave your property and then ring the National Gas Emergency service on 0800 111 999 immediately.
- Do not use electrical appliances or switches, as a spark could ignite the gas.
- Do not light cigarettes.
- If you feel unwell, visit your GP or hospital immediately and let them know you have been exposed to carbon monoxide.
For more information about gas safety please visit the Gas Safe Register website.
To book a repair or discuss Gas Safety with us:
Email us
Call us
0800 953 0213 (option 1)
Complete an online form
Click here to report a repair