We have got some great news for tenants using our Lifeline service. Over the past year, our Independent Living Team has been busy making sure all our Telecare equipment is ready for the UK’s move to fully digital phone lines.
This change means traditional landline services will eventually be switched off and analogue Lifeline units will not work on the new digital lines. To make sure you were not left without support, we have been replacing all analogue units with new digital versions. The team worked closely with phone providers and visited homes on the same day as line upgrades to make sure everything continued to work seamlessly.
We also made sure to prioritise the most urgent cases and older units first, while testing the new equipment with some of our tenants to make sure it meets your needs. Our team were fully trained to install the digital units safely and to keep your landline connected during the swap.
Thanks to this work, all tenants using Lifeline services are now fully digital ready, well ahead of the January 2027 deadline. Your Lifeline service continues to work as usual, now on modern, future-proof technology.
If you or a family member could benefit from the Lifeline service, please call the Independent Living Team on 0800 953 0213 (option 6).
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