At Community Gateway, we recognise that some tenants may have vulnerabilities, additional needs, or disabilities that requires a change to how we deliver our services.
Thanks to your feedback, we have been working to make sure our services are more inclusive, respectful and responsive to everyone in our communities by delivering organisational wide training to our colleagues.
The training focused on our Vulnerability and Reasonable Adjustments Policy. This is about recognising when someone might need extra support and adapting our services to meet their needs, helping us to do the right thing and deliver excellent customer service.
To support us in doing this, we will ask you some additional questions when we speak to you:
1. Do you consider yourself to have a disability or long-term health condition which is expected to last 12 months or more?
2. Are there any conditions you would like to make us aware of (for example, visual impairment, mental health condition, or mobility condition) and what adjustments we can make to support you?
Examples of reasonable adjustments are:
- A tenant with a visual impairment may need letters sent in large font/print or braille.
- Someone with a mobility condition may require additional time to answer the door
when we visit.
- A tenant with neurodiversity (e.g. autism or ADHD) may require information in writing or additional time to explain information.
Updates to Our Privacy Notice
As a result, we have updated our Privacy Notice. This information will only ever be used to make sure
you get the right support from us. It also helps us to meet our responsibilities as your landlord and make sure everyone is able to access our services. It will never be used for marketing and will always be kept safe and secure.
You can read the updated Privacy Notice on our website or request a copy by calling the Business
Assurance Team on 0800 953 0213 (option 6).
How we contact you
Our standard communication methods are telephone, email, text and letters. If one of these communication methods is not suitable due to your personal circumstances, or you would like us to speak to a representative on your behalf (e.g. support worker or carer) please contact us on 0800 953 0213 (option 5).
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