The Big Get Together & Annual General Meeting 2024 - Registration Now Open

fade out 6

Emergency Monitoring and Response Service

Designed to give you and your family peace of mind, our 24-hour emergency monitoring and response service benefits anyone who feels vulnerable but wishes to stay living in their own home. This service gives you the reassurance that you're not on your own - there's always someone on the end of the phone.

"It gives peace of mind to my family to know there is 24-hour help should I need it."

We provide a range of service levels that are designed to meet your personal circumstances. The level of service can be changed quickly by giving us a call should your personal circumstances change:

  • Level 1: Monitoring - an alert system that notifies your emergency contacts that you need their help
  • Level 2: Monitoring and response - an alert system that notifies our partner provider that you need help. They will send a keyholding responder or call the emergency services if needed.

"I would be lost without it. I feel very secure as I'm a stroke victim."

This service is available to Community Gateway tenants and open to all residents living in the Preston and surrounding areas.


If you'd like to find out more about our emergency monitoring and responsive service, please call 0800 953 0213 and ask to speak to the Independent Living Team.