Community Gateway Receives Regulatory Inspection Outcome

We are pleased to announce that following our recent inspection by the Regulator of Social Housing (RSH), Community Gateway Association has retained the highest possible gradings of G1 for Governance and V1 for Viability and received the second highest grading of C2 for the new Consumer Standards.

This is the first time Community Gateway has been formally assessed under the new Consumer Standards, introduced in 2024 to strengthen the accountability of social landlords. These standards focus on how well we deliver our services, keep tenants safe and involve tenants in shaping decisions that affect them.

The inspection took place in April this year, during which the RSH carried out an on-site visit, where they met with our Board, tenant committee Gateway Central, Executive team and reviewed documentation.

Receiving a C2 means that there are areas where improvements are needed. We welcome the feedback from the RSH and are committed to taking action to further strengthen our services and increase our compliance in the future.

Phil Parramore, Chair of the Community Gateway Board, said:

“The Board welcomes this judgement from the Regulator, which not only reflects the hard work and dedication of colleagues across Community Gateway, but also our shared commitment to delivering safe, high-quality homes and services for our tenants.

“These gradings recognise our ongoing focus on continuous improvement, strong governance and financial planning and making sure tenants are involved in shaping the services they receive.

“While we are pleased to be broadly compliant with the standards, we recognise there is more to do to achieve and maintain the high standards of customer service our tenants expect. We are already acting on the feedback received from the Regulator and we are fully committed to delivering improvements and working hard towards achieving a C1 grading.”

Rob Wakefield, Chief Executive of Community Gateway Association, added:

“We welcome the Regulator’s findings and feedback and are pleased to retain our G1 and V1 ratings, which are important to our continued growth and our ability to deliver excellent services to our tenants.

“It is encouraging to see our strengths acknowledged and we will continue with our planned improvements which will address the key areas of feedback from the regulatory inspection.

“We were the first housing association to be based on the Gateway Model, meaning we put tenants at the heart of all we do and involve them in decisions which affect them, their homes and communities. We are tenant-led, community-focused and pride ourselves on delivering high-quality services and this commitment remains.

“I look forward to working with the Regulator, our Board, our tenant committee Gateway Central and colleagues across the organisation to deliver these improvements.”

To read the full judgement, please visit the Regulator of Social Housing’s website.