We are proud to support National Customer Service Week 2025, taking place from 6th - 10th October.
At Community Gateway, providing excellent customer service is at the heart of everything we do. We listen to the feedback we receive from you and use it to help shape and improve our services.
This year, National Customer Service Week follows our organisational-wide training on our Vulnerability and Reasonable Adjustment Policy. This training focused on ensuring our services are easily accessible to all our tenants, including those with vulnerabilities, additional needs or disabilities.
Our Customer Service Commitments are shaped by tenant feedback and clearly set out the standards you can expect from us. You can find out more about our Customer Service Commitments here.
This week, we are excited to get you involved by taking part in our Customer Service Commitments quiz.
The winners of the quiz will be entered into a prize draw, where three names will be drawn to win a £10 voucher!
To complete the quiz, click here.
We want to hear from you! Your feedback helps us to continue improving the services we deliver. You can find out more about how to leave us feedback by visiting: www.communitygateway.co.uk/complaints-and-compliments
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