We know that an effective and reliable repairs service is important to you. That’s why at CGA we’re working hard to provide a faster response to new repair requests. We’ve made it easier for you to report a repair. You can now report a repair in one of two ways :
- Call Gateway Direct on : 0800 953 0213 or 01772 268000 ( mobile only)
- You can also ‘Report a Repair Online‘ using our online tool.
Please note, the online repairs reporting facility is monitored during normal working hours from Monday to Friday.
If you need to report an emergency repair outside normal office hours, contact Gateway Direct 0800 953 0213 and you will be put through to the out of hours staff.
Depending on the type of repair you need, we will respond within the following timescales:
- Emergency Repairs – are completed within 24 hours
- Urgent Repairs – within 5 days
- Routine Repairs – Day to Day within 20 working days