Tenant Satisfaction Measures Survey

At Community Gateway, we value your feedback. It is important to us that we understand where we are performing well and where we can improve.

• How it works: The survey will be conducted on our behalf by an independent organisation, TPTracker and will take no more than five minutes to complete. 
  
  
• Who will receive it: Tenants will be selected at random and those chosen will receive a paper survey by post.

• How to respond: We kindly ask you to complete and return the survey using the prepaid envelope provided, within two weeks of receipt. 

• Follow-up process: If we do not receive your response, TPTracker may follow up with a phone call from the number 01772 288245 to gather your feedback. 

What to Expect
The survey is comprehensive and covers a range of topics relating to your home, community and our services. This approach allows us to understand what services you are satisfied with and where you feel improvements are required. Surveys will be sent out monthly, enabling us to promptly review and act on the feedback we receive. 

Sharing the Results
Once the survey responses have been gathered and analysed, we will communicate the main findings and any changes we plan to make based on your feedback. To see our previous results click here.

Didn’t Receive a Survey? Your Opinion Still Counts!
If you are not contacted for this specific survey, your views are still very important to us. You can always provide feedback by: 

• Calling us on 0800 953 0213 (option 6) 

• Visiting our Complaints and Compliments page 

If you have any questions about the Tenant Satisfaction Measures Survey or need further information, please do not hesitate to contact us: 

• Emailing feedback@communitygateway.co.uk 

• Calling us on 0800 953 0213 (option 6)