SupportLine is a 24 Hour monitoring and response service run by Community Gateway to benefit anyone who feels vulnerable but wishes to remain living in their own home.

To contact SupportLine, please ring 0800 953 0213 and ask to be put through to the SupportLine team. 

Please note this number is also our emergency out of hours helpline, so please let our advisers know that you wish to speak to the SupportLine Team.

Quote saying Supportline gives peace of mind

SupportLine has a range of service levels that are designed to meet your personal circumstances. The level of service can be changed quickly by giving us a call should your personal circumstances change:

  • Level 1 Monitoring - from as little as 38p a day
  • Level 2 Monitoring and Response - from as little as 54p a day
  • Level 3 Monitoring, Response  and Monthly Wellbeing Visit  - from as little as 70p a day

Quoate saying how supportline helps a stroke victim

We are accredited with the Telecare Services Association  to ensure the best quality service to all our customers.

You do not need to be a Community Gateway Tenant; SupportLine is open to all residents living in the Preston and surrounding areas.

For further information please see our SupportLine Leaflet


How to set up your Tunstall Lifeline

The Lifeline Tunstall’s home unit is simple to use and install in your home. 

This video shows how you can self-install your Lifeline.