The health and wellbeing of our customers and local communities is always our priority. Now more than ever, we know you might need that little bit of extra help, so we are pleased to launch our dedicated support line to be there for you during these unprecedented times.
If you are a Community Gateway tenant and are struggling or need help, please contact us straight away on our Freephone tel: 0800 9530 213. Lines are open Monday to Friday 8.30am to 5pm. Alternatively you can email Gateway.Support@communitygateway.co.uk or complete the online form on this page. Please do let us know when you get in touch, whether you have received an NHS letter requiring you to shield for 12 weeks.
For all non-tenants please contact Preston City Council's support hub on 01772 906777 or email: firstname.lastname@example.org
Our dedicated team are on hand to provide advice and support across a range of areas including:
- Access to food and medicine
- Advice on welfare benefits
- Help to get support with your gas and electricity
- Support if you are feeling lonely
- Support for your physical and mental wellbeing
- Access to useful local services
- Access to employment and training opportunities
All support requests will be considered and either dealt with by our skilled in-house teams or, if more appropriate, referred on to one of our local partners.
Please understand that we may not be able to respond to all requests for support. We will need to prioritise those most needing assistance to ensure that our most vulnerable customers are adequately supported.
Help in Preston is a good website which holds information on a range of topics that you might find useful at this time https://helpinpreston.com/
We also have listed other useful links below, where you might be able to self-refer or find the support and information you need quickly and directly yourself.
If you can't find the information you need below, or need further help or advice, please fill out the form below.
Access To Food
Access to food
We are working in partnership with Preston City Council and local organisations to put on 22 food hubs across Preston, as well as delivering cooked meals. Please contact us directly if you are struggling financially to buy food during this time and our team will refer you for support.
If you are self-isolating and have no support from friends or family, you might find one of the services below helpful:
- Holme Farm Dairies - Doorstep delivery of milk and eggs (over the phone card payment) Holme Farm Dairies website / 01772 335595
- Sharrock's Fresh Produce - Fresh produce delivery service (at cost - small box £10, large £16) - Telephone orders only between 8am & 4pm, card payment over the phone. Collection from Red Scar, Preston. Local delivery is available for £2 Sharrock's website / 01772 724444
Booths’ supermarkets will allow shopping to be done by a support individual and payment taken over the phone at checkouts.
Supermarkets continue to offer a delivery service (dependent on availability) - please visit their websites directly. You can see all the details of opening and closing times for supermarkets and any special shopping periods on our other website here.
Financial advice (including welfare benefits)
Our specialist welfare advice team can provide welfare benefit support to customers. Please click here Your Money Section to find out more or contact us to request a call back from the team.
The Government provides is the main and most reputable source of advice and guidance during this time. Please visit their website at Government Website. Here you can access information regarding Universal Credit and the support available to those who have found themselves out of work during this time. To claim Universal Credit please visit Universal Credit
- Lancashire Women – Offers telephone money advice and employment advice - Lancashire Women Website
- Citizens Advice Bureau (CAB) - Offers advice and guidance Citizens Advice website
Get help with your utility bills
If you are struggling to top up a utility meter due to having no money or self-isolation then please contact your provider directly. For those with a pre-paid meter they will send you out two weeks worth of gas / electric or if you have a smart meter they will top you up.
- BRITISH GAS 0333 202 9802
- EDF 0333 200 5100
- EON 0345 052 000
- N POWER 0800 073 3000
- SCOTTISH POWER 0800 027 0072
- SSE 0345 026 2658
United Utilities have information available on their website if you are struggling to pay your water bill, please visit them here: United Utilities
The Citizens’ Advice Bureau has up to date advice and information on grants available to support you access utilities during this time. Citizens Advice Energy Bills info
Support for those feeling lonely or isolated
There are a number of local befriending services available:
- Lancashire Volunteer Partnership (LVP) – Offers a telephone befriending service from one of their trained volunteers Lancashire Volunteer Partnership Website / 07432 629047
- ICANN – Offers a free telephone friendship service and they also offer support for completing benefit forms - 01772 746061
- Age Concern – Offers a befriending service for the elderly during this time . AgeConcern Website
Support for the elderly
Age Concern Central Lancashire is offering support to the elderly to protect their physical, social and mental wellbeing during the pandemic. They are providing practical support to those having to self-isolate, including help with shopping, benefits assessments, preparing meals and a befriending service. Please contact them on 01772 552850 (option 0) or visit Age is just a number website
Support for physical and mental wellbeing
All medical advice and assistance should be directed through your Doctor (GP) or the NHS 111 service. If your concerns are not medical, our free Tenant Support and Wellbeing Service (TSWS) provides round the clock confidential information, advice and counselling and can be contacted on Freephone 0330 094 8845.
For information on how to support good physical and mental health please click here Wellbeing Tips or visit one of the websites listed below or call the number given for support.
- The Mental Health foundation have tips and advice on how to look after your mental health during this time. Read more here: Mental Health.org
- The Haven, Preston-based mental health support for individuals aged 16 years and above. Call 0330 008 3672 or visit: Richmond Fellowship Website
- Mind – Online mental health support and guidance: www.mind.org.uk
- Active Lancashire - Facilitates home-based exercise https://www.activelancashire.org.uk/
- Challenge through Sport Initiative ‘Couch to Out’ – Daily virtual exercise and wellbeing videos including yoga (chair based), fitness, crafts, chit chat, cooking on a budget – search ‘Challenge through Sport Initiative’ on Facebook.
- Lancashire Care, Wellbeing and Mental Health helpline - An information and listening service, available Monday - Friday 7pm-11pm, Saturday and Sunday 12pm-12am: 0800 915 4640 (FREEPHONE)
- Panchos Place charity - Phone and online support, advice and guidance to those isolated and significantly worried about their mental health. Email email@example.com / Panchos Place website
Domestic Violence support
Don’t suffer in silence. Domestic abuse is wrong and nobody deserves it. Everyone has the right to live free from fear, intimidation and abuse, especially within their own home. Our Tenancy Management Team can offer advice and support to victims of domestic abuse who are Community Gateway tenants and we can refer you to specialist services for help. To find out more please Domestic Violence or contact us directly to request support.
We are proud at CGA that we support Preston Domestic Violence Services (PDVS). PDVS supports adults and children experiencing (or having experienced) Domestic Violence, please call them on 01772 201601 or visit Preston Domestic Violence Services website
Lancashire Victim Service - Offers online support and advice via their website: Lancashire Victim Services
Access to employment
If you have found yourself out of work or are trying to secure employment during this time our Gateway2Employment colleagues are on hand to help. Offering one-to-one telephone and digital support they can help you to complete application forms and give advice and guidance about local opportunities. For more information or to visit some of the local job opportunities please click Skills and Employment
Disclaimer: Please note that CGA works closely with a number of the organisations and support providers which you may be referred to by our Support Hub or choose to contact yourself after visiting our website. However, in no event will Community Gateway Association be liable to you or anyone else for the quality of service or any damages which you may suffer as a result of contacting or receiving a product or service from a third party organisation.