As a Community Gateway organisation we are always seeking new ways to work in partnership with our tenants, to help make living in a Gateway property the best experience it can be. Your feedback, views, and opinions matter to us and influence how we do things.

Due to the current situation, we have adapted our engagement activities to allow you to still get involved with us; all of our activities can now be accessed from your own home.

Our meetings are now taking place online via Zoom, or alternatively, you can take part via telephone or by post. Never used Zoom before? No worries, use our step by step guide below.

To show our appreciation to all tenants who get involved, we are offering Time Credits for selected activities. You can use Time Credits for free days out with the kids, activities, local offers, and more.

Zoom Meetings - Participant Guide.pdf [pdf] 215KB

To take part or find out more about any of our opportunities to get involved, register your details here.

Welcome to Engagement

For anyone new to engagement this 45-minute session will provide you with an overview and insight into the range of dffierent opportunities we have available for you to get involved in.

Gateway Central Member

Gateway Central is a strategic tenant committee responsible for overseeing tenant engagement, customer facing business performance and a whole range of other areas of the business.

We are looking for enthusiastic, performance driven tenants with a keen interest in housing and a desire to improve the services Community Gateway provides for their tenants and communities.

Your role will also include overseeing tenant and community consultations, including reporting back to board and overseeing policies and procedures. In return we will provide you with all the relevant training as well as mentoring and coaching as part of your role.

This is a great opportunity for you to build on your current skills, add this experience to your CV and make a real difference on issues that matter to you.

If this sounds like the perfect role for you, we want to know all about you. For an informal chat about this exciting opportunity, please contact Kirstie Sherrington, Business Support Officer on 01772 268123 or email get.involved@communitygateway.co.uk

Become a Scrutiny Member

This group looks at how the organisation operates and makes recommendations for business improvements and efficencies. This is a great opportunity for you to build on your current skills, add this experience to your CV and make a real difference on issues that matter to you.

STAR Survey Review Groups

You'll have recently completed our STAR survey. We're currently analysing the results and want to work in partnership with our tenants to establish areas where we can improve.

Service Standards Review Group

We're reviewing our service standards to ensure they meet our tenants' expectations. Get involved and have your say about how we deliver our services.

Mystery Shopper

  • Test out our services via phone or email and give us your feedback.
  • Share your views on what was good or what could have been improved.
  • Help us to grow our mystery shopping activities.

Communications Group

  • Get involved in reveiwing Gateway News before it's published, make sure it is filled with information you want to know about.
  • Help us to review our customer-facing publications.
  • Give us feedback on our website.
  • Learn new communications and marketing skills and enhance your CV.

Health & Safety Review Group

  • Find out more about Health & Safety performance last year.
  • Learn about the focus of our health and safety activities for the forthcoming year.
  • Raise and health and safety concerns.

Select Move Review Survey

  • Have you recently moved into your property or currently looking to move? Have you visited the Select Move website previously and think it could be improved.
  • We are looking for feedback on the current site - via online feedback.

Virtual Voices

Virtual Voices are individual tenants who respond to emails from Community Gateway staff, asking them to give their views and opinions which are then used to shape and improve our services.

If you want a quick, easy and convenient way of giving your views on our services, you can become a Virtual Voice. Your feedback will be used to make improvements, where needed and relevant.

So far our Virtual Voices have helped with a wide range of projects, including:

  • Completing digital surveys
  • Reviewing new leaflets before they are printed and sent to tenants
  • Providing feedback on hot topics

Join our virtual voices group by clicking here

Tenant Facebook Group

Our Facebook Group is used to discuss topics and share information.

We hold regular live Q&A sessions and polls and talk to tenants on a regular basis. Think of it as our virtual meeting room. To join this group you must be a current CGA tenant living in one of our properties. You can join here: https://www.facebook.com/groups/CGAEngagement/

Community Fund Panel

In response to the current crisis we have launched a COVID-19 fund element to our Community Fund – this allows groups to apply for funding up to £500 for projects which directly respond to the current crisis.

Are you passionate about your community? Do you want to help us build strong resilient communities which are great places to live? If so we are looking for tenants to join us on our Community Fund Panel.

The panel meets virtually every quarter as well as deciding resolutions online. Meetings generally take around 1 hour and members get to have a real insight into the activities that are taking place in our communities, whilst having the power to make decisions on where we invest our money.

Volunteer Minibus Driver

The minibus is a CGA resource offering our residents, members of our local communities a facility to use for a variety of different purposes

We are looking for volunteers drivers  to support our communities in providing professional driving support.

We know that socialising improves a person’s quality of life by becoming involved with a group of peers in similar situations, where they can share experiences.

CGA minibus provision is available to all members and tenants of Community Gateway Association.

Download an application form today.

Volunteer Role Description - Minibus drivers.doc [doc] 70KB

Volunteer CGA Work Clubs

We are looking for volunteers to support our work clubs in providing professional support and guidance, with a view to securing employment for clients of CGA work clubs.

We know that work clubs improve a client’s chance of finding a job. Their efforts are strengthened by belonging to a group of peers in similar situations where professional support (work club coordinators, job coaches and volunteers) is regularly on hand.