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STAR Survey - Here’s what you said

Earlier this year over 1,300 of you completed our Survey of Tenants and Residents (STAR), telling us what you think about your home and our services.

Thank you once again to all of you who took the time to do this. It is important for us to get this feedback from you, as it lets us know what we are getting right and what we need to improve on.


We received lots of great feedback and positive comments. Here are just a few of the survey results…

89% of you said that you were ‘very’ or ‘fairly satisfied’ with the overall service that you get from us as your landlord

87% were satisfied with the repairs and maintenance service

85% of you were satisfied with the quality of your home

90% of people told us they found CGA easy to deal with


The STAR survey results also showed that tenant satisfaction is not as high in some areas as it has been in the past.

At Community Gateway, we are committed to listening to your views to help us improve the quality of your home and the services we provide to you. To help us better understand your feedback and how we can make improvements, we are inviting you to get involved in virtual workshops that we will be holding in the near future.

If you would like to get involved in one or more of these workshops, please contact the Community Empowerment team on 0800 953 0213 or email us at

Keep an eye out for further information about the workshops on our website or through our Facebook and Twitter pages.