We would like to share with you some of our future priorities for the next three years of our Corporate Plan. It’s fair to say we’re pretty excited about them.
As one of the first organisations to be founded on the Gateway principles, feedback from our customers is at our core. We’ve listened and acted on your views to develop our brand new Gateway Promises.
Post-lockdown, our Community Engagement team will again be out and about becoming a friendly face in your neighbourhood, listening to your concerns, offering support and a range of opportunities for you to get involved with CGA to help scrutinise and shape our services. We’ll be training and enabling more people to get involved with us digitally, and you will find additional ways to get involved online on our website, Engagement portal, apps and social media.
We take a holistic approach to our duties as a responsible landlord, investing equally in our customers and their welfare as well as the bricks and mortar of our 6,700 homes.
Over the next few years, we will be paying particular attention to our potential and new tenants, who may appreciate a helping hand. We’ll be working with teams across CGA and with our partners to provide budgeting support and training so that even before they sign up for a tenancy, customers can be reassured they can manage their household expenses.
We’ll make sure they know how to access affordable food and benefits support, and we will provide job search support and life skills training, like cooking on a budget. We know that this early investment means our customers are more likely to maintain their tenancies, be good neighbours and take care of their homes.
Whilst we consult with our customers regularly, a prime focus this year will be around health and safety to make certain you feel secure and safe in your home.
We’ll be doing a lot of work over the coming years to continue our neighbourhood regeneration initiatives, such as the remodelling programme at Rothwell Crescent in Ribbleton, creating brand new homes for life. We will be liaising with our partners and you to ensure our estates are places where people want to live, work, and play, and improving our greenspaces, hard standings and playgrounds to enhance your quality of life.
Our new developments will continue apace, with a range of new homes and tenures available to suit people at all stages of life. These will include our first homes for sale or shared ownership, with all profits reinvested into the business to enable us to build more homes for affordable rent.
Following on from the success of The Courtyards in Ingol, we plan to invest further in modern older person’s accommodation and are also leading the fight to tackle homelessness by repurposing two of our dated sheltered complexes to provide muchneeded purpose-built accommodation for homeless individuals, families and those at risk of homelessness.
We’re continuing to invest in our existing homes through our targeted programme, HomeCare, combining cyclical works with routine maintenance.
Work to improve the look, feel and safety of our communal areas and external spaces will increase as part of our plans to deliver upon our ambitious Corporate Plan. We will be identifying potential areas for consideration, consulting with residents to find out how they use these spaces and how they would like to see them developed.
We will continue our drive to create more local jobs for local people through apprenticeships, training, and placements to ensure our workforce is truly reflective of our diverse communities.
We aim for all our homes to be energyefficient, and in Autumn this year, we will have finished retrofitting our first carbonneutral home which will be used as a pilot for future similar schemes. We are also considering ways in which we can reduce our own environmental impact.
Finally, we are constantly exploring ways to enhance our customer service and responsiveness. Some things in the pipeline include building on our successful virtual Annual General Meeting which enabled more of you to get involved, installing greater accessibility tools on our website, providing tailored 24-hour ‘chatbots’ and offering an extended call centre service, so you can connect with us at your convenience.
As you can see, we have a busy few years ahead, but we can’t wait to get stuck in.