Our opening times over the festive period | Latest News

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Our opening times over the festive period

The opening hours for the festive period are as follows:

  • 24th December 12pm - 3rd January – closed
  • 4th January – reopen as normal from 8:30am

Our 24 hours emergency repairs line is open throughout this period. For emergency repairs, please call us on 0800 953 0213.

Emergency repairs consist of:

  • Uncontainable leak
  • Total loss of power
  • Total loss of heating and hot water in a home without alternative forms of hot water e.g. electric shower.
  • Serious security breach (such as an insecure front door)
  • Major structural damage

We would like to take this opportunity to apologise for any inconvenience that this may cause.


Purple Pantry Opening Times 

  • 20th December - 12pm - 4pm
  • 21st, 22nd, 23rd December - 10am - 4pm
  • 24th - 28th December - closed
  • 29th December - 12pm - 4pm
  • 30th December - 10am - 4pm
  • 31st December - 10am - 2pm
  • 1st - 3rd January - closed
  • 4th January - 10am - 4pm

From all of us at Community Gateway, we wish you a Merry Christmas and a Happy New Year!


COVID-19 Update

The health, safety and wellbeing of our tenants and colleagues remains our number one priority, so we have established COVID-19 secure working practices to keep everyone safe when we carry out work in your homes. 

We are only able to continue to deliver the services that you need if we all work together to ensure these services can be delivered safely and we ask that you help us.If you have an appointment, notify us in advance if you or a family member is self-isolating or has any symptoms of COVID-19. If any of the above is applicable or you are uncomfortable with anyone carrying out works in your home at the moment, please contact us to re-arrange the appointment.

Prior to and during the visit, please open your windows to maximise ventilation, stay in another room where possible and leave internal doors open to prevent unnecessary contact with door handles by our staff.

If you have any further questions, please do not hesitate to call our team on 0800 953 0213. We appreciate your patience and understanding as we continue to work to deliver services to you. 

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