COVID-19 Update
The Prime Minister announced that the Government will move to Plan B in England as a response to the threat of the Omicron variant.
In line with these new Government guidelines and following stringent COVID-19 secure working practices, we plan to continue to deliver all our services to you including:
- emergency and routine repairs
- planned improvements to your home, gas, electric and other safety inspections/works
- home moves
- welfare benefit employability advice
- investigation and enforcement of anti-social behaviour
- sheltered housing support
- the Purple Pantry food outlet will also remain open.
We may deliver some of our services differently, such as over the phone rather than face to face visits, to minimise the amount of contact for you and our colleagues. Colleagues will naturally have to work differently, from different locations and at a reduced capacity, so we ask that you bear with us if things take a little longer than we would normally wish.
Our reception at Harbour House is open to the public, but we ask that you wear a face covering when visiting. Alternatively, you can get in touch with us by:
- Call 0800 953 0213
- Email customerservices@communitygateway.co.uk
- Visit our website at www.communitygateway.co.uk/how-to-contact-us.
The health, safety and wellbeing of our tenants and colleagues remains our number one priority, so we have established COVID-19 secure working practices to keep everyone safe when we carry out work in your homes.
We are only able to continue to deliver the services that you need if we all work together to ensure these services can be delivered safely and we ask that you help us.If you have an appointment, notify us in advance if you or a family member is self-isolating or has any symptoms of COVID-19. If any of the above is applicable or you are uncomfortable with anyone carrying out works in your home at the moment, please contact us to re-arrange the appointment.
Prior to and during the visit, please open your windows to maximise ventilation, stay in another room where possible and leave internal doors open to prevent unnecessary contact with door handles by our staff.
If you have any further questions, please do not hesitate to call our team on 0800 953 0213. We appreciate your patience and understanding as we continue to work to deliver services to you.