Frequently asked questions - Your Neighbourhood

How do I report Anti-Social Behaviour (ASB)?

If you are experiencing or have witnessed anti-social behaviour in your home or neighbourhood, please report it to us as soon as possible. You can report ASB to us using any of the following methods.

  • Call 0800 953 0213
  • Email
  • Report it through the ReMOTE reporting app – click the link to see how to download this.
  • Fill out the ASB reporting form


How do I download the ReMote reporting App?

The app is available as a download on the iOS and Android app stores. Simply search ‘Remote Reporting’ and download. You will need to set up an account and scan the QR code below to get started. If you have any problems, please contact the Tenancy Management team on 0800 953 0213.



Do CGA clean gutters?

Gutters are cleaned by CGA and are now part of the external HomeCare repairs. To find out more about our HomeCare programme, click here.

Who is responsible for dog foul?

Information and guidance on how to deal with dog fouling can be found on Preston City Council's Website. Further information on dog ownership can be found in our Dog Ownership Leaflet.

Do CGA remove bulky furniture items?

Household waste can be taken to recycling centres free of charge. Residents who are not able to transport bulky items can arrange for it to be collected by Preston City Council for a small fee. Further information can be found on Preston City Council’s website here.

How often do green and landscaped areas get attended to in my neighbourhood?

This is dependent on the season and weather conditions, but usually between 2 to 3 weeks for grass cutting in summer. Hedges are maintained where necessary in the summer months and fully pruned in the winter months. In addition to the routine services, we complete intensive landscape improvements as part of our wider property investment programmes.

Do Gateway remove flytipping?

We liaise with Preston City Council and our Tenancy Management team and will respond to fly-tipped rubbish in open spaces as necessary.

How often are fences upgraded?

There’s no set number of years for upgrading fences. When we replace/upgrade fences we do so as part of large-scale community projects, or as part of our Void Plus Standard. When a fence is damaged beyond repair, we would only replace it if it was a boundary fence. The dividing fence between two neighbouring houses is the responsibility of both tenants.

What are the opening times and address of the Purple Pantry?

The Purple Pantry is a food shopping membership scheme, which offers high quality food. 

The Purple Pantry opening times are:

  • Monday: 1pm - 4pm
  • Tuesday: 10am – 4pm
  • Wednesday: 10am – 4pm
  • Thursday: 1pm - 4pm
  • Friday: 1pm - 4pm  

The Purple Pantry is located at Moor Nook Community Office, Langden Drive, Preston PR2 6HT.

More information on the Purple Pantry can be found here.