Frequently asked questions - Rent
I am struggling to pay my rent, what should I do?
We understand that there may be times during your tenancy, especially during COVID19, where you may struggle to pay your rent. So, if you’ve had a change in circumstances and are worried about paying your rent, please contact our Tenancy Support team, who are here to help.
When are the rent-free weeks?
Your Tenancy Agreement will provide information on whether you receive rent-free weeks or not. If you are entitled to rent-free weeks, we will notify you when these are at the beginning of each financial year. If you require further information on whether you receive rent free weeks, and if you do qualify, when these dates are, please contact the Income Management Team on 0800 953 0213