Frequently asked questions - HomeCare Investment Programme

What is the HomeCare programme?

HomeCare is designed to reduce the number of home visits we need to make by surveying each property thoroughly and carrying out improvement works in a more joined up and planned way. This increases efficiency and delivers greater value for money for our tenants. Every penny in savings we make is ploughed back into existing properties and new developments. In 2019/20 for example we spent almost £10.7m on maintaining and improving your homes.

More information on the HomeCare programme can be found here.

When are external improvements made to properties?

Each property type has different elements which require different improvement works. Some common examples are:

  • Painting of render finish
  • Painting of canopy
  • Painting of cast iron guttering and downpipes
  • Repointing of brickwork were required
  • Cleaning down of UPVC guttering and down pipes

During the HomeCare survey, repairs are also identified and scheduled in to be completed.

How often are kitchens and bathrooms replaced?

All kitchens installed by CGA have an expected lifecycle of at least 20 years.

All bathrooms installed by CGA have an expected lifecycle of at least 30 years.

After how long are boilers replaced?

All boilers installed by CGA have an expected lifecycle of at least 15 years. The legal gas servicing which is undertaken annually by CGA’s in-house operatives helps ensure this lifespan is met or exceeded. If you have a boiler that was installed before CGA became your landlord then the lifespan may differ.

How often are windows and doors replaced?

All uPVC windows installed by CGA have an expected lifecycle of at least 40 years. All doors installed by CGA have an expected lifecycle of at least 40 years.