Frequently asked questions - Comments, complaints and feedback
How do I make a complaint?
At Community Gateway we are committed to providing the best possible service to all our customers but sometimes we get it wrong, if you are unhappy with any part of CGA’s service, please let us know.
If you prefer to speak to a member of our team, please call us on 0800 953 0213
How can I send feedback or compliment from a service I have received?
It is great to hear when we have provided you with excellent service and we really appreciate it when customers take the time to let us know. If you are impressed with something we have done, or you feel one of our staff has gone the extra mile, let us know. We will ensure that your feedback is shared with our colleagues. You can contact us using the methods below.
- You can send your feedback using the online form
- If you prefer to speak to a member of our team, please call us on 0800 953 0213